Supervisor Document Management Services - Jobs in Halifax

Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementIn OfficeThe opportunityDocument Management Services is looking for an onsite Supervisor supporting the Halifax DMS team, ensuring a high level of staff performance by resourcing, training, coaching and motivating staff members through regular feedback, recognition and identifying development opportunities. This leader will be expected to manage the day-to-day operations of this team within the defined service level agreements to ensure high quality customer service and professional image.We #39;re looking for a leader who demonstrates a strong operational processing background, with a strong focus on efficiency and risk mitigation balanced with exceptional service delivery. A collaborative, transparent leader who can create and communicate a vision and engage individuals to work towards objectives. This role requires a highly visible leader who fosters strong relationships, thought leadership and business knowledge and the ability to get things done.Responsibilities

• Collaboration with key stakeholders will be essential for success.
• Accountable for delivering common goals, objectives and strategies that align to the priorities of the organization.
• Build a high performing, engaged team.
• Support use of automation, digitization to ensure a leading cost to service model.
• Create and deliver unbeatable service and operations in line with the brand mission and customer commitment at the right cost.

How will you create impact

• Creating an environment of trust and accountability within the team
• Support/own escalations or complex issues
• Recognize and reward the team for their accomplishments
• Lead and influence a small but critical team to embrace and seek changes, improve efficiencies, and reduce risk while maintaining or exceeding SLAs

What motivates you

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Proven leadership skills in motivation, development, team building and coaching
• Excellent listener and communicator who effectively conveys information verbally and in writing
• Demonstrated professionalism and judgment
• Strong customer focus, interpersonal skills with proven ability to influence and negotiate, to defuse, reconcile and remedy customer issues
• Aquot;can do quot; attitude, with the ability to build trust and credibility within managers and employees
• Good performance management skills including hiring and staff development
• Highly developed selling, influencing and negotiation skills
• Post-secondary education or equivalent work experience
• Strong analytical and problem solving abilities
• Ability to handle multiple projects simultaneously in a fast-paced and dynamic environment
• Track record of motivating staff to achieve exceptional business performance
• Ability to interact with people at all level of the organization
• Excellent written and oral communication skills
• Self-motivated with strong focus on success
• Fully committed to change and continuous process improvement
• Versatile and ability to learn new tasks/skills quickly
• Advance knowledge of MS Office programs, such as MS Word and MS Excel
• Organized with good analytical abilities and presentation skills
• Bilingual (Englishamp; French) an asset, not required

About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as#39;MFC #39; on the Toronto, New York, and the Philippine stock exchanges, and under#39;945 #39; in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.Salaryamp; BenefitsThe annual base salary for this role is listed below.Primary LocationHalifax, Nova ScotiaSalary range is expected to be between$52,650.00 CAD - $87,750.00 CADIf you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD amp;D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.