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Customer Relationship Specialist/ Front Desk Receptionist - Jobs in Harrietsfield

Dermapure
Job LocationHarrietsfield
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Acting under the supervision of the Clinic Director, the Customer Service Representative is responsible for greeting/hosting Patients at the clinic, as well as communicating with them over the telephone, by email and/or fax. He/She provides outstanding customer service, retail sales and is also responsible for invoicing clinic products and services.Main responsibilities:1. Greeting Patients/Customer Service

  • Greet patients when they arrive at the clinic and provide outstanding customer service.
  • Create a file for each new patients and update existing patient files.
  • Answer phone calls and reply to Patient e-mails.
  • Book patient appointments and manage the appointment calendar.
  • Prepare customer files for next-day appointments
  • Extensive product knowledge of skincare brands to provide to patients.
2. Reception Management
  • Implement the clinic’s opening and closing procedures.
  • Manage correspondence and postal mail.
  • Establish the day #39;s treatments in collaboration with the consultant, clinicians and Doctors.
  • Manage the clinic’s info e-mail inbox.
  • Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
  • Ensure availability of cash in the register and notify the person in charge.
3. Customer Invoicing
  • Prepare customer invoices and verify invoices daily.
  • Reconciliation of end of day sales and procedures.
  • Close batches, balance daily reports and transfer receivables to accounting.
Required professional qualifications and experience:
  • High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
  • At least two (2) years of experience in a similar role.
  • Spoken and written languages: full proficiency in English, Mandarin would be an asset.
  • Proficiency in Microsoft Office Suite. Milano SAM software would be an asset.
Required personal competencies:
  • A passion for customer service and building customer relationships.
  • Ability to communicate effectively.
  • Self-motivated to balance and organize a number of responsibilities in a fast-paced medical environment, while ensuring attention to detail, accuracy and efficiency.
  • Demonstrated teamwork and collaboration skills.
  • A mature, confident individual that enjoys taking control and leading the charge
  • Honest and trustworthy.
  • Demonstrated initiative and autonomy.
  • Ability to plan and coordinate activities.
  • Demonstrated rigor, reliability and flexibility.

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