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Bilingual Client Service Representative - Jobs in Hawkesbury, ON

LifeWorks
Job LocationHawkesbury, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.Bilingual Client Service RepresentativeHR Pension & Benefits Contact CentreOpen to work from homeContractSummaryReporting into a Team Lead, the Bilingual Client Care Representative will work within the inbound HR contact centre and is responsible for responding to client inquires over telephone and e-chat. Through advanced training in employee compensation and HR practices, the successful candidate will become a specialist in assisting callers with group benefit and retirement plan inquires.Responsibilities

  • Respond to inbound inquiries from plan members and third party representatives across Canada
  • Provide first level support, including password resets
  • Complete call summaries within the case management system, identifying areas for follow-up as required
  • Liaise with client representatives, internal consultants and administrators, insurance and financial company representatives regarding escalated member inquiries
  • Monitor and resolve client escalations in a timely manner
  • Adhere to client service level agreement
  • Other tasks or special projects as required
Succeeding as a Client Care Representative will require the following core qualifications and skills
  • Excellent verbal and written skills
  • Exceptional customer focus and strong professional acumen
  • Post-secondary education or appropriate training and experience
  • Experience in a specialized call centre environment is an asset
  • Demonstrated ability to be an active listener
  • Knowledge of group benefits (DB and DC pension or group insurance) is an asset
  • Ability to work independently and within a team environment
  • Excellent problem solving and analytical skills
  • Strong time management skills, with the ability to manage multiple assignments
  • A good understanding of programs, including MS Word, Excel, PowerPoint
  • Proven ability to learn new software quickly
  • Must be flexible to take on different shifts that include days and evenings
INDCHJob Grade: MS1About LifeWorksLifeWorks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency.By improving lives, we improve business. Our solutions span employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.LifeWorks employs over 6,000 employees who work with some 24,000 client organizations that use our services in more than 160 countries.LifeWorks is a publicly traded company on the Toronto Stock Exchange (TSX: LWRK).For more information, visit lifeworks.com.Quick Apply
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