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Guest Services Agent - Jobs in Headingley, MB

Best Western Plus Winnipeg West
Job LocationHeadingley, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Best Western PLUS Winnipeg WestHeadingley, MBFull Time - PermanentMust be willing to learn all front desk shifts, AM, PM and AuditWe are looking for a welcoming and warm personality to be a part of our team. Someone who has experience in customer service, engages easily, is energetic and organized.Terms of Employment: Permanent, Full-Time, Evening, Day, Weekend, HolidaysEstimated Hours: 32-40 hours per weekSpecific Skills

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Process telephone calls
  • Provide information on hotel facilities and service
  • Provide general information about points of interest in the area
  • Provide information about services available in the community
  • Arrange services required for guests with special needs
  • Secure guests valuables
  • Process wake-up calls
  • Store and retrieve luggage
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain occupancy statistics
  • Customer service oriented
  • Follow emergency and safety procedures
  • Work with minimal supervision
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Keyboarding
  • Perform light housekeeping and cleaning
Job Types: Full-time, PermanentSalary: From $14.00 per hourBenefits:
  • Dental care
  • Extended health care
  • On-site parking
Schedule:
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability
Experience:
  • customer service: 1 year (preferred)
Shift availability:
  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)
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