Customer Service Representative - Jobs in Hornby

Job Description

Ref ID: 05010-0012455717Classification: Customer Service RepresentativeCompensation: $50000.00 to $60000.00 yearlyOur client in the Mississauga is looking for a Customer Service Representative to join their growing team. This full time permanent opportunity is 100% in office. The key responsibilities of the Customer Service Representative may include, but are not limited to: -Providing high level of customer service by inputting and ensuring correct processing of customer orders-Inputting and ensuring correct processing of international orders, including completion of all documentation-Handing returns, and repairs submitted via various input methods-Assisting customers via phone, live chat, and e-commerce with questions regarding products, pricing, order details and first level technical assistances -Processing invoice orders-Preparation of commercial invoices, NAFTA certifications, shippers export declarations, bills of lading, Incoterms, freight classification, transportation types and country specific requirementsJob Requirements:- Supportive, positive attitude with a professional demeanour applied to all tasks- Strong problem-solving skills- 2+ years of past relevant experience- Solid understanding of Customer Relationship Management (CRM) systems- Ability to navigate multiple computer systems, applications, and utilize search tools to find information- Strong communication and interpersonal skills- Resolve Customer Issues experience- Experience with Customer Quotes- Command of Purchase Orders- Adeptness in data entry- Customer invoices experience- Customer service experience- Demonstrated talents in communicating and interacting with clients/customers, both internal and external- No stranger to performing extensive research to resolve complex customer inquiries- Strong customer service and office administrative skills- Strong proficiency in Excel and other Microsoft Program skillsIf you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2022 Robert Half. Québec permit number AP-2000503. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.