Manager, Public Services and Programming - Jobs in Kawartha Lakes, ON

Job Description

Job BriefProvide leadership to library public services staff through recruitment, ongoing staff development and performance management; offering oversight to the advancement and implementation of library programs and assessment of services.Union:NON-UNIONEmployment Status:Permanent Full timeDuration (if temporary):N/AOpen To:Internal/External Applicant(s)Closing Date:11/07/21Manager, Public Services and ProgrammingLibrary, City of Kawartha LakesThe City of Kawartha Lakes is located on the Trent Severn Waterway in central Ontario, and offers a unique mix of urban, rural and waterfront living to its growing population of 75,000. The City is a progressive, forward-thinking community with a positive business environment and a thriving artistic community. Recognized as a prime tourist area for its year-round leisure opportunities, Kawartha Lakes is rich in culture and heritage, a strong agricultural community, and abundant in all the amenities being sought by residents and visitors alike.The Library division is seeking a permanent full time Manager, Public Services and Programming to join our dynamic team. Under the direction of the CEO/Library Director, this position provides leadership to library public services staff through recruitment, ongoing staff development and performance management; offering oversight to the advancement and implementation of library programs and assessment of services, fostering a continuous improvement and change management mindset.Essential Duties

• Manage the administration of public service in accordance with legislation, provincial agreements, City and Library policies and procedures
• Lead, manage and motivate staff in the provision of library services, encourage and support exceptional customer service
• Develop and communicate performance outcomes to staff, provide constructive feedback and adequate resources to support achievement
• Train staff on organizational policies, directives and procedures; ensure compliance
• Analyze staff performance in support of performance objectives and organizational succession plans; address concerns through organizationally supported methods
• Evaluate all aspects of branch operations for improved function, efficiency and services; recommend improvements to the CEO
• Collaborate in the development of the annual budget, manage associated budgets related to public service
• Promote effective customer service strategies to internal and external clients; liaise with local Library Friends as Library representative
• Encourage community and provincial partnerships to realize the library’s vision for programming and service excellence
• Write reports, surveys and presentations to the CEO, Library Board, ministry and community groups to promote and foster innovative library services
• Evaluate and pursue new funding sources including grant opportunities
• Collaborate in the development of annual and long-term strategic goals and objectives for public service; analyze trends using metrics and outcome measures for the purpose of short, medium and long-range planning
• Oversee the management of activities related to the sourcing, procurement and disposition of the library collection including necessary materials, services and supplies required to meet operational demand; ensure compliance with City procurement policy and industry standards
• Administer the terms of the applicable Collective Agreements, in collaboration with Human Resources
• Perform other related duties as assigned

Qualifications

• Post-secondary diploma in Library Technician or related field
• Minimum 5 years of related progressive experience, preferably in a municipal environment
• Supervisory experience in a unionized environment
• In depth understanding of public libraries and an awareness of contemporary public library services, programming and community engagement
• Ability to represent the Library effectively within a wide range of community partnerships
• Demonstrated ability to exercise discretion and tact and maintain a high degree of confidentiality
• at all times, complying with all applicable privacy legislation and local policies and procedures
• Effective oral communication and strong interpersonal skills to deal with members of the public, staff, Board members, Council and government representatives
• Demonstrated customer service skills at a level to develop and maintain cooperative/ collaborative working relationships both within and outside the organization
• Excellent written communication skills; attention to detail and accuracy
• Demonstrated leadership skills at a level to ensure successful program and employee performance outcomes and performance management
• Demonstrated ability to contribute to and build upon a positive and healthy work environment
• Ability to demonstrate initiative consistently with commitment to continuous improvement, sharing process improvement initiatives with management
• Demonstrated time-management skills with the ability to prioritize workloads and meet deadlines with minimal supervision
• Demonstrated proficiency in Microsoft Office, the internet and any other related software
• Upon a conditional offer of employment, a Criminal Record Check, including a Vulnerable Sector Search, will be required

Salary: $86,968 – 101,740 (annual, commensurate with experience and qualifications)Interested applicants are encouraged to apply on or before July 11, 2021 through the Careers page on our website: https://www.kawarthalakes.caWe will accommodate the needs of applicants in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise Human Resources to ensure your accessibility needs are accommodated throughout this process.