IT Consultant - Kelowna, British Columbia - Jobs in Kelowna

Job Description

Job DescriptionJob Title: IT ConsultantJob Location: Remote: Kelowna, British ColumbiaCompany ProfileIX Solutions is Western Canada’s go-to boutique IT firm, sought after by leading tech talent and forward-thinking organizations for their innovative approach, trusted team, award-winning service and standout company culture.We act as a trusted advisor to forward-thinking organizations and their IT teams, empowering them to fulfill their potential through innovative solutions and technology that solves business problems. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.Ultimately, we’re here to inspire innovation — for our customers and our people. For us, that means inviting ambitious individuals to the table — those who are primed to push the envelope — and fostering an imaginative environment for them to thrive. Why Because we believe when you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities and potential for your business become boundless.For us, success is measured in the lasting relationships we build with our clients. We go the extra mile to deliver a positive customer experience and trusted solutions that are flexible to meet their needs. Founded in 2018, our company supports clients across Western Canada from remote offices in Calgary, Edmonton, Vancouver, and the BC Interior.Position SummaryThis role is intended for a dynamic individual excited about the opportunity to use technology to help drive customer success while building a successful business with a collaborative and customer-centric culture.The role is responsible for providing general IT consultancy services to managed clients on a proactive and reactive basis. The person in this role will be required to deliver remote and on-site IT support while developing and maintaining strong and lasting client relationships.The IT Consultant collaborates with client stakeholders, other technical consultants, and Account Executives to design and document proposed technical solutions that accurately address and align with the client’s business requirements. This role includes acting in a mentorship and escalation capacity for less-senior consultants.The position reports to the Manager, Service Delivery. The position works 40 hours per week, with business hours being 7:00am to 5:00pm PST, Monday to Friday. There is a requirement for after-hours work including scheduled afterhours support rotation, time sensitive client requests and project work. Balancing multiple priorities with deadlines is a requirement.IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.Is This Position a Fit For YouThis position is a fit for you if you

• Are an IT generalist with multiple areas of technical depth including Microsoft Azure
• Are looking for mentorship and opportunity to grow. This is the place for you.
• Understand technology and are skilled at translating business requirements from clients into technical requirements
• Are skilled at building rapport and enjoy supporting partnerships
• Are committed to client success

What You’ll Do Here

• Deliver IT support, and technical delivery services to a broad range of clients
• Implement and manage technology solutions built on Microsoft Azure cloud services
• Implement and maintain Microsoft 365 office productivity and security solutions
• Implement and maintain Hyper-V and VMware virtualization solutions
• Deploy and maintain server, storage, and backup solutions
• Install, configure, troubleshoot, support, and optimize Microsoft Windows Server environments
• Implement and maintain network and network security solutions
• Triage issues based on criticality, escalating per our escalation procedure and Service Level Objectives
• Provide technical support and escalation response to end-users and client IT staff
• Complete recurring managed services tasks within multiple client environments, documenting work within our time management system.
• Participate in scheduled 24/7 afterhours support, monitoring email and providing phone support
• Work with the Technical Director to plan and deploy improvements for managed services
• Create accurate and effective documentation, and assist with developing processes and repeatable technical practices
• Assist with projects from initial assessment, through planning, design, and implementation
• Develop, define, or improve solution offerings for customers using new and emerging technologies
• Assist account executive and clientele in defining technical requirements and solutions
• Create accurate and effective documentation, assisting with best practices development

Qualifications/Expertise

• Minimum 5 years of IT Consulting experience
• Working knowledge of Azure Active Directory and synchronization mechanisms
• Microsoft Endpoint Configuration Manager experience is an asset
• Experience with deployment, management, and maintenance of Microsoft Server environments
• Experience with deployment, management, and maintenance of Active Directory environments
• Experience with deployment, management, and maintenance of server, storage and virtualization infrastructure solutions
• Working knowledge of basic networking concepts and ability to troubleshoot networking issues
• Continuing education and training a must
• Certifications Achieved (or willing to work towards):
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
  • Microsoft 365 Certified: Administrator Expert (MS-102)
  • Microsoft Azure Administrator (AZ-104) or equivalent experience
  • Microsoft 365 Teams Administrator Associate (MS-700) or equivalent experience
• Ability to distill complex software concepts into benefits that both customers and salespeople can understand

Accountabilities, Tasks and DutiesClient Relationships

• Understand and interpret customer needs to provide excellent service levels
• Develop strong and lasting customer relationships with key clients
• Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships

Team

• Communicate in an open, helpful manner and build relationships across the organization
• Ability to work with a range of technical staff and cross-functional teams to develop joint solutions
• Foster a collaborative work environment and culture
• Challenge the status quo
• Take personal accountability and provide end to end ownership of a solution or obstacle
• Be willing to put in the effort when it really counts
• Create accurate and effective documentation and develop standards
• Engage with team and demonstrate commitment to alignment with the organizational mission and corporate values
• Other duties as required, such as the timely completion of expense reports and timesheets
• Ability to travel occasionally for business purposes

Requirements

• Must be legally permitted to work in Canada
• Hold a valid Driver’s License and vehicle
• Proficient business English (written/verbal) communication

CompensationThe position is a full time, salaried position. Compensation is expected to be between $60,000 - $100,000 commensurate with experience, and abilities.IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.Powered by JazzHR