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Job Location | Kemptville, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.Hospitality & Guest ServiceProvides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining roomFollows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guestsDelivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is availableEnhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank YouUses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are metHelps support speed of service targets by working quickly and efficiently to fill orders and meet guest’s needsPromptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issueListens carefully to guests and apologizes for the experience in the case of a complaintRestaurant OperationsFollows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials providedMonitors fridge and freezer product inventory and submits order quantitiesPrepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheetReceives and responds to showcase and product needs from the Restaurant FrontAssists in serving guests in the Restaurant Front when necessaryRegularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature LogPolicies & ProceduresFollows all restaurant policies, procedures and standardsSupports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchenFollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant OwnerHealth & SafetyWorks in compliance with occupational health and safety legislationKnows, understands and follows safe work practices and proceduresUses or wears personal protective equipment or clothing as requiredReports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant OwnerDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyoneJob Types: Full-time, Permanent, Part-timePart-time hours: 20-40 per weekSalary: From $15.35 per hourBenefits: