Patient Relations Leader - Public Engagement, Communications & External Relations - Kentville - Jobs in Kentville, NS

Job Description

Please apply on Isarta.comhttps://isarta.com/jobs/utm_source=IND&job=79009Req ID: 131776Company: Nova Scotia HealthLocation: Western Zone, Flexible within the ProvinceDepartment : PEC Patient Relations CNSType of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)Status: Management/Non Union PositionPosting Closing Date: 3-May-22Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. Were on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.Nova Scotia Health employs professionals in all corners of our beautiful province. We believe theres a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with an Nova Scotia Health role means youll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.RESPONSIBILITIESReporting to the Director, External Relations and Special Projects the Patient Relations Leader provides leadership, collaborates and participates with the Public Engagement, Communication & External Relations, Quality Improvement and Safety teams and care teams to coordinate, facilitate and support the implementation of patient feedback and patient experience to achieve the best outcomes in patient experience and high quality and safe health service delivery programs and continuous improvement.The leader is responsible for objectively and fairly managing patient and family feedback with the goal of improving patient experience and quality of care, managing risk and identifying gaps between patient expectations and experiences of care.The leader guides the team in ensuring collaboration with patients and families and care teams is conducted with the required confidentiality, tact and diplomacy to safeguard appropriate confidentialities; and ensures a person and family-centred care approach is employed in all aspects of planning, delivering and evaluating quality service delivery.The leader oversees the gathering, interpretation, and integration of healthcare experiences into meaningful evidence which is then shared across Nova Scotia Health for the purpose of learning from patient experience, supporting decision making, and enhancing person-centred care.The leader enables communication and meaningful engagement between patients and families and care teams with a priority focus on preserving relationships and building trust and confidence in patient/family and healthcare provider relationships, Nova Scotia Health and the health care system.QUALIFICATIONS

• Degree or certificate from a health profession related discipline or related field
• Experience and/or training in a clinical health discipline, Health Services Administration, Business Administration or a related program an asset
• Certificate or training related to communications, quality, patient relations, safety, risk management, or related program an asset
• Certified Health Executive is an asset
• French language proficiency an asset

Hours of WorkRegular Full Time Position; 75 hours bi-weeklyFlexibility to work from home in addition to being office-basedSalary Information$40.27 - $46.99 hourlyOnce Youve AppliedThank you for your interest in this position. Only those applicants selected for an interview will be contacted.This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.As per the COVID-19 Mandatory Vaccination Protocol in High-Risk Settings, Nova Scotia Health requires all team members to be fully vaccinated by November 30th, 2021.Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. Our priority groups are Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+. Members of these groups are welcome to apply and self-identify if they wish to be considered under our Employment Equity policy.Follow Us!https://www.facebook.com/NovaScotiaHealthAuthority/https://www.instagram.com/novascotiahealthauthorityhttps://www.linkedin.com/company/nsha/https://twitter.com/healthnsQuick Apply

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