Scheduling Coordinator - Jobs in Kentville, NS

Job Description

Job descriptionAre you someone who enjoys a challenge and likes problem solvingWe are looking to add a full-time Service/Scheduling Coordinator to our growing team!By joining us, you will be joining an organization that is providing the compassionate home care services in the community.The Service/Scheduling Coordinator will perform a variety of tasks related to both client care and service delivery. They will provide excellent service to clients and families through our quality assurance procedures and will work closely with Caregivers to meet all service requirements.The Service/Scheduling Coordinator will be a key member of the administrative and operations team and will work closely with other key players to help ensure effective operation of all business needs.They also make sure that client’s needs are met appropriately and adequately.Requirements of Position: · First point of contact for all new service inquiries & Office administration· Developing personal and lasting relationships with our caregivers, clients and family members· A post-secondary school degree in a health-related field with minimum of 2 years work experience in a home care industry.· Must have knowledge of working on computer (office suite, database software, etc.).· Must be able to multi-task and also display an incredible level of flexibility· Must possess the ability to prioritize in the face of multiple tasks and/or duties· He/she should have a good knowledge and understanding of customer care ethics· Must possess good coordination and analytical abilities· The ability to thrive in a high-paced and self-managed environment where you can put your detailed-oriented and organizational skills to good use· Ability to work independently and meet deadlines· Experience in a customer service role or healthcare management position would be of added advantage.· A reliable vehicle to conduct business outside of the office· A satisfactory vulnerable sector police check and 3-year driver’s abstractDuties: · Answer each incoming call in a friendly, professional and knowledgeable manner· Field calls from Caregivers, existing clients, and managing new client inquiries· Enter client inquiries into Clear Care and arrange care consultations· Coordinate/conduct care consultations, introductions and QA visits· Follow up on Caregiver assignments· Keep accurate records by entering Caregiver and client information.· Manage the scheduling portfolio by being accountable for all scheduling transactions· Ensure all key indicators are met or exceeded, including increasing hours, decreasing cancelled shifts, and ensuring staffing is done in a thoughtful manner· Provide assistance to other team members as needed· Adhere to all procedures and policies, especially the Quality Management System· Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up on a daily basis· Other duties as assigned by the managementOur Values: · Awesome Customer Experiences· Find a Better Way· Passionate About Making a DifferenceOur Perks: · Ability to grow your career and develop strong management and multi-tasking skills· Fun and lively work environment· Recognition and rewarding career· Health benefitsDue to the high volume of applications, only those selected for an interview will be contacted.Benefits:

• Extended health care
• Dental care

Job Types: Full-time, PermanentExpected start date: 2021-09-15Job Types: Full-time, Contract, PermanentSalary: $15.00-$20.00 per hourJob Type: Full-timeSalary: $15.00-$20.00 per hourSchedule:

• 8 hour shift

Education:

• Bachelors Degree (required)

Experience:

• Customer relationship management: 1 year (required)

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