Technical Support - Apple Products - Jobs in Kirkland, QC

Job Description

Who We Are:When you join Traffic Tech, you join a team that keeps the global economy moving – literally.Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 30 offices throughout the United States, Canada, Mexico and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.Your Part in It:Working out of our Canadian headquarters in the West-Island of Montreal, we are looking for an entry level Support technician, specializing in Apple products to aid in various tasks.Your work will support multiple branches in assisting with troubleshooting and set-up of various hardware. With lots of room to grow within our Information Technology department, our company depends highly on our application’s and technologies.DESKTOP SUPPORT TECHNICIANWhat the Job Entails:Troubleshoot and resolve various hardware and software issues (Microsoft)Assist in movement and set up of hardwareAnswer emails and phone calls in a timely mannerAssist with printer and photocopier set-up and configuration, and desktop hardware.Offer support with smartphones (Samsung) and applicationsTroubleshoot and offer support with Apple products such as iPhones, iPads, MacbookTrain and educate staff on Apple products, install updates and applications when neededProvide extremely friendly, and professional service to our employeesWhat We Are Looking For:College College degree in computer science or similarGeneral familiarity and understanding of Apple productsThorough understanding of MS-Office, Windows 7, Active DirectoryExperience supporting smartphones (Samsung & iPhone)Strong organizational and problem-solving skillsCustomer service oriented and ability to multitask and work in a fast-paced environmentAble to work independently and in a team environmentExperience with Citrix is considered an assetAbility to speak Spanish is considered an assetWhat We Offer:Robust industry with training and mentorshipCompensation package that include Medical and Dental benefitsLife Insurance/AD&D InsuranceLong-term/Short-term disabilityFree parking, bistro, gym, and free coffee all day!Dynamic environment and ‘can-do’ cultureFree Shuttle from/to Fairview TerminusOffice is located close to upcoming REM terminalThis is a full-time permanent position from Monday to FridayTraffic Tech has implemented preventative measures and safety precautions to ensure the safety and well-being of all persons entering Traffic Tech facilities. For example, upon arrival masks are mandatory, employees are greeted by our in-house full-time health screeners, social distancing is maintained in all common areas (6ft/2m), hand sanitizer stations are strategically spaced out around the office, there is a restricted flow of traffic within the office to avoid interdepartmental spreads or outbreaks, and increased cleaning of all office spaces and warehouses.Traffic Tech remains compliant with all federal and provincial COVID guidelines.f32qSRk3JpQuick Apply

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