Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Support Level 1 - Bilingual - Jobs in Kirkland, QC

Iris Technologies Inc
Job LocationKirkland, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Iristel is one of the largest and fastest-growing telecommunications companies in Canada, was founded in 1999, Iristel operates facilities-based voice networks extending coast-to-coast-to-coast and operates internationally. One of our main objectives is to help Businesses & Consumers connect through reliable, affordable and accessible telecommunications products and services, Including, wholesale voice, data, 911, SMS and platform services that are supported by Iristel’s unified VoIP and GSM networks. It is the majority owner of Ice Wireless, a facilities-based mobile network operator that delivers state-of-the-art 3G/4G/LTE-A technology to rural and remote areas in Canada’s North.Iristels success is based on its vision, experience and expertise. The company has evolved from a small start-up to an international telecommunications service provider and today is an industry leader setting the course for tomorrows new and exciting wireless IP services.POSITION SUMMARYWe are looking to fill positions for a Technical Support Level 1 agent. Technical support team is part of a Global Technology Infrastructure department and is responsible for managing the global network and service infrastructure. The team is expected to serve our customers with diligence, technical intelligence and high degree of customer focused communications.KEY RESPONSIBILITIES

  • Work closely with regional and global teams to provide ongoing support for the global service infrastructure.
  • Track all incidents and customer requests in the firms Service Desk system.
  • Follow documented procedures for incident resolution.
  • Manage customer expectations and provide timely follow ups.
  • Perform root cause analysis for service interruption/recovery.
  • Support wireless roaming coordinator with updates to back-office systems as needed.
  • Provide level 1 technical support to wireless customers with their operational needs.
ESSENTIAL EXPERIENCE, KNOWLEDGE AND QUALIFICATIONS
  • 1 – 2 years’ experience in technical support role or related education.
  • Verbal and written proficiency in English and French - Bilingual.
  • Basic knowledge of network routing and switching technologies. Experience with routers, switches and firewalls a plus.
  • Experience handling and communicating with non-technical customers.
  • Basic understanding of IP telecommunications technologies and SIP Protocol.
  • Excellent relationship building, communication and documentation skills.
  • Excellent time management skills.
  • Flexible and able to multi-task in a dynamic and fast-paced environment.
  • A team player that can also work on own initiative.
  • STRONG desire to learn and grow with the organization.
At Iristel, diversity is part of our core values and beliefs. We are committed to inclusion and equal opportunities for all qualified candidates, regardless of culture, race, color, age, disability or any other personal differences. We strive to create a diverse workforce that represents both our customers and the communities we serve in, putting us in a unique position to understand and deliver on the needs of our customers and partners.Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Technical Support Level 1 - Bilingual Related Jobs

© 2021 HireJobsCanada All Rights Reserved