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Job Location | Kuujjuaq, QC |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
The Kativik Regional Government (KRG), a supra municipal body with jurisdiction over theterritory located north of the 55th parallel, is now looking for a self-motivated and dynamicindividual interested in joining the KRG to work in the capacity of:TAMAANI – CUSTOMER SERVICE REPRESENTATIVE(PERMANENT, FULL-TIME)The Customer Services Representative is the front line support for Tamaani Internet customers.He/she has to ensure that Tamaani Internet’s clients receive support to connect to Internet. Underthe supervision of the Internet Services Coordinator, the Customer Services Representative hasresponsibility for the following duties: Assist new customers to activate their Internet service; Provide basic technical support to existing customers when they have problems relatedto the Internet; Assist local Tamaani agents in each village in the troubleshooting and support of remotecustomers; Provide support to customers over the phone and sometime go on client’s premises toprovide support; Manage customer’s email accounts (creation, deletion, modifications and passwordsmanagement); Maintain hardware/software inventories of Tamaani’s equipment; Assist with the maintenance of Tamaani’s Network under the supervision of the SeniorNetwork administrator; Creating or maintaining support documentation up to date; Provide assistance to the Senior Accounting Clerk with basic accounting and clericaltasks; Carry out any work related tasks as requested by the Internet Services Coordinator.QUALIFICATIONS Pertinent computer training or equivalent; Possess troubleshooting abilities with computers; Experience providing services to customers; Definite interest in computer related activities; Written and oral working knowledge of at least two (2) of the followinglanguages: Inuktitut, English and French; Excellent communication skills; Good organization skills; Good moral character.Place of employment: KuujjuaqSalary: Min. $34 014 yearly, Max. $55 123 yearly (E5)Other Benefits: Cost-of-living differential: minimum $8 500 annually;Food allowance: minimum $3 453 annually;Annual leave trips: maximum of 3 per person annually;RRSP: 6% employer, 4% employeeGroup InsuranceVacation: 20 days/yearStatutory Holidays: 19 days including 10 during ChristmasholidaysPlease send your application or résumé in English before 5p.m., on February 4, 2022, to:Human Resources DepartmentKativik Regional GovernmentP.O. Box 9Kuujjuaq QC J0M 1C0Fax: 819-964-2975E-mail : humanresources@krg.ca