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CUSTOMER SERVICE REPRESENTATIVE - Jobs in Kuujjuaq, QC

Job LocationKuujjuaq, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Kativik Regional Government (KRG), a supra municipal body with jurisdiction over theterritory located north of the 55th parallel, is now looking for a self-motivated and dynamicindividual interested in joining the KRG to work in the capacity of:TAMAANI – CUSTOMER SERVICE REPRESENTATIVE(PERMANENT, FULL-TIME)The Customer Services Representative is the front line support for Tamaani Internet customers.He/she has to ensure that Tamaani Internet’s clients receive support to connect to Internet. Underthe supervision of the Internet Services Coordinator, the Customer Services Representative hasresponsibility for the following duties: Assist new customers to activate their Internet service; Provide basic technical support to existing customers when they have problems relatedto the Internet; Assist local Tamaani agents in each village in the troubleshooting and support of remotecustomers; Provide support to customers over the phone and sometime go on client’s premises toprovide support; Manage customer’s email accounts (creation, deletion, modifications and passwordsmanagement); Maintain hardware/software inventories of Tamaani’s equipment; Assist with the maintenance of Tamaani’s Network under the supervision of the SeniorNetwork administrator; Creating or maintaining support documentation up to date; Provide assistance to the Senior Accounting Clerk with basic accounting and clericaltasks; Carry out any work related tasks as requested by the Internet Services Coordinator.QUALIFICATIONS Pertinent computer training or equivalent; Possess troubleshooting abilities with computers; Experience providing services to customers; Definite interest in computer related activities; Written and oral working knowledge of at least two (2) of the followinglanguages: Inuktitut, English and French; Excellent communication skills; Good organization skills; Good moral character.Place of employment: KuujjuaqSalary: Min. $34 014 yearly, Max. $55 123 yearly (E5)Other Benefits: Cost-of-living differential: minimum $8 500 annually;Food allowance: minimum $3 453 annually;Annual leave trips: maximum of 3 per person annually;RRSP: 6% employer, 4% employeeGroup InsuranceVacation: 20 days/yearStatutory Holidays: 19 days including 10 during ChristmasholidaysPlease send your application or résumé in English before 5p.m., on February 4, 2022, to:Human Resources DepartmentKativik Regional GovernmentP.O. Box 9Kuujjuaq QC J0M 1C0Fax: 819-964-2975E-mail : humanresources@krg.ca

  • An employee is entitled to receive at least the Northern benefits allocated to an employee without dependants. An
employee with dependants is entitled to benefits for her/his spouse and eligible dependants.The KRG is an equal opportunity employer. In accordance with this and with the James Bay and Northern QuébecAgreement, conditions may vary to promote the employment of Inuit candidates.Only candidates selected for an interview will be contacted.Quick Apply
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