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Customer service Bilingual, Bilingual - Jobs in L'Ancienne-Lorette, QC

Nordia
Job LocationL'Ancienne-Lorette, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Overview:Do you dream of a career that will allow you to make a difference in peoples lives Are you experienced in customer service, and looking for a service-focused position (without sales objectives) If you answered yes, we have an incredible opportunity within the Nordia Quebec team, at $18.25/hour after training!.As a Communication Support Specialist, you will have the mandate to help people with disabilities (verbal or auditory) to communicate. It may be a call to a loved one, a call to a service provider, or any other type of communication. Your role will be to transmit their conversation in real-time and make sure to facilitate their exchanges. Communication being a daily challenge, you will bring a positive impact in the lives of these people.What we offer:

  • Hourly rate of $17.25 after training ((including a $2 premium per hour worked);
  • Bilingual premium of $1/hour;
  • Bonus for evening and weekend work;
  • Significant monthly performance-based incentive;
  • Fully paid training and coaching program;
  • A complete range of benefits after six months of service including:
    • Medical, dental, and life insurance;
    • Great discounts on various telecommunication products and services.
  • Available to work full time according to the following schedule:– 7 days on 7, 24h a day
  • This position does require for staff to work on-site at our Quebec center.
Responsibilities:In this role, you will:
  • Provide customer support using a variety of adapted communication tools;
  • Transmit the necessary information to the parties involved while maintaining continuous contact with the customer;
  • Ensure a pleasant and warm experience thanks to your human side.
  • Serving a customer base that is hearing impaired and that you will support with communication.
Qualifications:
  • Be bilingual (English and French) with excellent oral and written communication skills - an asset;
  • High school diploma or the equivalent, completed;
  • Ability to type quickly and precisely (40 words/minute);
  • Ability to work in a computerized environment and to perform various tasks simultaneously.
  • You will work on-site at our Quebec centre on all shifts and meet the requirements for working at our centres (criteria will be discussed during the interview).
Finally, a flexible schedule is essential. We have to be able to serve customers whenever they need us. You will be needed for evenings, overnights, weekends and holidays - thats the nature of customer service!Training start date: September 19thWhy NordiaAt Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends! In addition, we were recently recognize by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and received a Dunamis Award recipient for our excellence in human resources.Want to learn more about our career opportunities and what makes Nordia the best place to work Click here to find out!#HPQuick Apply
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