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Representative, Internal Customer Service - Jobs in Lac-Saint-Charles

Fairstone Financial Inc.
Job LocationLac-Saint-Charles
EducationNot Mentioned
Salary60.000 - 80.000
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Representative, Internal Customer Service page is loaded Representative, Internal Customer Service Apply locations Montreal, Quebec time type Full time posted on Posted Yesterday job requisition id R20227 Do you have call center experience Are you customer – oriented and looking to learn and develop in a lasting career in customer service Do you want to be part of a dedicated team of professional telephone agents who provide exceptional service for our internal clientele WHAT WE OFFER

  • Hybrid work model to accommodate your work life balance. Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely
  • Professional development with our eLearning online courses: Paid training, excellent coaching to develop your leadership skills and business skills.
  • Employee discounts; Phone plans, gym membership and car and home insurance, and many retail discounts with Perkopolis.
  • Education Support up to $3000
  • We offer 3 weeks’ vacation and an additional 6 days to use at your convenience (wellness days)
  • Pension program up to 6%: automatic 3% company contribution, and up to 3% more to match your contribution.
  • Comprehensive benefit package; medical and dental benefits, adjustable to your needs (with access to virtual healthcare)
Your work life:
  • Department hours:
    • Monday, Wednesday and Friday 7:30am to 8:30pm
    • Tuesday and Thursday 7:30am to 10:00pm
    • Saturday 7:30am to 4:00pm
  • Open space office environment with up-to-date technology
What will you be doing:
  • Provide prompt, courteous and efficient service that exceeds customer expectations
  • Respond to service requests from internal clients (Fairstone employees) to help them implement our procedures and policies and resolve certain problems of a relatively complex nature related to one of our internal applications
  • Assist our branches in making appropriate monetary and non-monetary adjustments to accounts as needed
  • Assist in-branch representatives with management of client’s personal accounts and/or submission of loan applications
  • Provide representatives with proper policy and procedures to follow
  • Ability to handle difficult customers independently with limited supervision
Qualifications :
  • Minimum 1 year in customer service, sales or call center environment
  • Strong analytical skills
  • Problem solving skills
  • Ability to multi task
  • Strong attention to details
  • Excellent oral and written communications skills in English and French is required
  • Work well in a team environment
  • Strong computer skills
  • Consumer finance industry experience is an asset
  • Possesses flexibility of working hours including evenings, weekends and holidays, when required
  • IT experience, a plus
WE ARE PROUD TO BE: Montreal #39;s Top Employers 2023 by Canada’s Top 100 Employers! We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice. Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you! Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full timeJob Type:Permanent RECOGNIZED AS ONE OF MONTREAL #39;S TOP EMPLOYERS (2023) Fairstone Bank of Canada (“Fairstone Bank”) and its subsidiary, Fairstone Financial Inc. (“Fairstone”), form a leading consumer lending group. Fairstone Bank and Fairstone provide innovative financial services that enable Canadian consumers and businesses to achieve their goals. Collectively, Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. With a long-established Canadian history, Fairstone Bank and Fairstone are committed to improving the lives of Canadians with value-driven and accessible financial solutions. More at FairstoneBank.ca and Fairstone.ca .

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