Information Officer - Jobs in Lac La Biche, AB

Job Description

Job InformationJob Requisition ID: 27581Ministry: Environment & ParksLocation: Pinehurst, Whitney Lake, Cold Lake, Hilliards Bay Recreation Areas and ParksFull or Part-Time: WageHours of Work: 40 hours per weekRegular/Temporary: WageScope: WagesClosing Date: Open Until Suitable Candidate FoundClassification: Subsidiary 01B 4000 Administrative Support 2About UsThe Northeast Region of Alberta Parks is looking for motivated, courteous and hard-working individuals with exceptional customer service skills to fill Information Officer positions for the following parks:

• Pinehurst Lake Recreation Area - located in Lakeland Provincial Park near Lac La Biche
• Whitney Lakes Provincial Park - about 2 hr from Edmonton
• Cold Lake Provincial Park – near Bonnyville and Cold Lake
• Hilliard’s Bay Provincial Park – near Slake Lake

RoleInformation Officers (IOs) are the first point of contact for visitors to Provincial Park campgrounds. Their role in the permit booth is to create a positive experience for visitors by providing useful and timely information around park activities, rules and regulations, and nearby amenities.Booth Operations

• Understand the Reserve Alberta Parks (RAP) software and functions to register campers, update visitor information, and process payments or refunds using the system
• Operate cash register and point of sale machine
• Daily opening and closing tasks, ensuring booth locations are clean, secure and safe
• Participate in all required booth operations, including camper compliance, group and extra unit counts, opening/closing day use buildings and group use areas and daily cleaning

Administrative Duties

• Learn and adhere to all pertinent policies, procedures and protocols including campground rules and regulations and GOA directives
• Complete daily cash-outs and accurately enter data into Excel workbooks
• Review and reconcile camping revenue for daily cash-outs
• Record and organize statistics for public visitation and demographics required

Visitor & Information Services

• Respond to in-person and telephone/e-mail requests for information on area amenities and recreational activities
• Advise public of various rules, policies and regulations that apply within a Provincial Park
• Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public
• Plan and deliver activities to support special events

QualificationsEducation

• High school diploma

Additional Requirements:

• Customer service, cash handling and/or administrative experience
• Strong English language proficiency
• Valid Class 5 Driver’s license
• Available to work evening and weekend shifts during the season
• Recognized current Standard First Aid and CPR Level C / AED Certificate
• Strong computer skills including Microsoft Office (Excel, Word, Outlook and Publisher)

Assets:

• Familiarity with campground operations, campground etiquette and surrounding Park amenities
• Experience with Reserve.AlbertaParks.ca

APS CompetenciesCompetencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.This link will assist you with understanding competencies:Agility – Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs and be able to think creatively while working in a changing and demanding environment.Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services while paying attention to detail, demonstrating a strong work ethic and good time management skills.Develop Self and Others – By actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement and creating a shared learning environment to lead the delivery of top level customer service, you demonstrate the desire to make things better through improving processes and continuous learning.Build Collaborative Environments – By promoting collaboration and commitment, encourage broad thinking on projects, you will work together to eliminate barriers to progress, and facilitate open and respectful dialogue.Systems Thinking – This position is one component of a larger work environment that includes other program areas and it is important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.Creative Problem Solving – Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions.Salary$19.40 - $23.61 per hourWage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

• 5.2 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

NotesTerms of Employment

• Seasonal contract from mid-April or May with end dates of September
• Evening and weekend work will be required. A premium is paid for these shifts
• Work week is based on 40 hours per week
• Access to reliable transportation to and from place of work as there is no public transportation to any of the Park locations
• Adherence to Alberta Parks uniform policy
• These positions require some outdoor work in a variety of weather conditions
• Shared rental accommodation may be available
• Training will be provided to successful candidates
• Selected individuals will be asked to bring three references, preferably work-related to interview

How To ApplyIf you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs atApplicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.Resources for applicants:It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)Closing StatementThis competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.Sidon@gov.ab.ca.If this competition is closed as per the closing date noted above, please continue to checkQuick Apply

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