Advancing Mortgage Supervisor (18 month secondment) - Jobs in Lasalle, QC

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.comJob DescriptionWhat You’ll Be DoingThe Team Leader, Operations Management is responsible for supervising the day-to-day activities of members of a smaller team within an operating unit ensuring the work is performed effectively to achieve high performance levels and outstanding customer service. The role ensures the consistent execution of basic processes by supervising resource allocation, process adherence, compliance, change integration and process improvement. The Team Leader follows established procedures to analyze situations, data, and processes to achieve business objectives. The role identifies and makes recommendations to improve employees’ productivity, processes, tools, and services. This position is a 18 month secondment.At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interviewHow You’ll Succeed

• Client Experience - Ensure the consistent delivery of high quality service through service excellence principles to meet or exceed the expectations of internal business partners, and ultimately go above and beyond service standards in order to exceed the expectations of our clients.
• Results Driven Leadership - Build a culture of collaboration to deliver quality standards with minimal overtime and monitor, delegate and distribute workload to ensure efficient and equitable workflow.
• People Leadership - Lead, motivate, mentor and guide staff providing regular coaching and feedback to ensure employees are capable of performing at or developing to the necessary standards; provide industry specific expertise to resolve complex issues and develop problem-solving capability within all team members.

Who You Are

• You are a bold and authentic leader. Youre passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
• You look beyond the moment.You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define whats possible.
• You put our clients first.You engage with purpose to find the right solutions. You go the extra mile, because its the right thing to do.
• Youre driven by collective success.You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You embrace and champion change.Youll continuously evolve your thinking and the way you work in order to deliver your best.
• Values matter to you.You bring your real self to work and you live our values – trust, teamwork and accountability.
• Youre fluent in French and English to serve our clients in the community.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job LocationLasalle, 8301 rue ElmslieEmployment TypeTemporary (Fixed Term)Weekly Hours37.5SkillsAnalytical Thinking, Business Objectives, Customer Service, Operations ManagementQuick Apply

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