Bilingual IT Support Analyst - Jobs in Laval, QC

Job Description

Bilingual IT Support AnalystAbout Us:Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”.We want to continue to do our part to help end this pandemic, protect our employees and those vacationing with us, and to support the travel industry’s full recovery. Sunwing requires full vaccination against COVID-19 for our new and existing employees. We will make accommodations for qualifying medical or religious exemptions.To learn more about our vaccination policy, follow this link: Click HereAlso, learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: Click HereThe Opportunity!You are a service-oriented Bilingual IT Support Analyst, responsible for providing user support to Sunwing’s internal departments through troubleshooting, coordination, and providing recommendations for appropriate actions to resolve issues with company systems, networks, and applications.With a passion for providing timely Bilingual IT support, you work to develop positive relationships with internal business units. As a skilled Bilingual IT Support Analyst, you excel at problem-solving and analysis, planning and organizing and have high attention to detail. You are customer service-oriented, have excellent communication skills and thrive in a fast-paced changing environment.What You’ll Be A Part Of!

• Remote Work Opportunities
• Amazing Travel Perks!
• Grow your career with challenging and rewarding work that makes a difference
• Opportunity to give back through our social responsibility initiatives
• Work with a fun, passionate, travel-loving team!
• See for yourself! @sunwinglife

What You’ll Do:

• Analyze and resolve complex performance problems and outages to software products and systems support, escalating to and working with vendors as required
• Identify function and provide 1st level support with additional knowledge of escalation channels
• Provide technical assistance and support for applications, servers, PCs, laptops, printers, scanners, phones, cell phones, wireless network devices and other departments specific hardware/software
• Manage processes for the security, testing, documentation and application delivery of mobile devices
• Perform daily monitoring of the environment to proactively and reactively address incidents in the production environment
• Analyze configurations and design from internal development teams and build out a basic understanding of applications
• Create SOP documentation with assistance from level 3 and 4 support to ensure the capability of the team to restart services and troubleshoot front-end issues.

What You’ll Need:

• Post-secondary education in an IT-related field of study
• Wi-Fi, Bluetooth and Network troubleshooting experience
• Microsoft Windows 10, Mac OS, Windows server, and Office 365 experience
• Experience with MDM technologies
• Working knowledge of software, hardware and other equipment
• Knowledge of relevant call tracking applications
• Troubleshooting skills with mobile and desktop technologies
• Background with Exchange, Office 365
• Bilingual – French

We thank all who apply however only those who meet the qualifications will be contacted.At Sunwing, diversity is important to us. Click here to learn about how Diversity and Inclusion have always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.caQuick Apply

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