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Customer Service Representative - Jobs in Laval

Job LocationLaval
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionAs the Customer Service Representative, you will contribute to Laura Canada #39;s success by ensuring a high level of customer satisfaction from Laura and Melanie Lyne customers, focusing on the ultimate customer experience. The ideal candidate it comfortable handling incoming calls as well as responding to customers by email in both French and English. This is a temporary position of 12 - 16 months. How will you support the team

  • Answer customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.
  • Process customers’ orders promptly and efficiently through the phone or by email.
  • Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).
  • Document all inbound technical and service-oriented support calls in a case log system.
  • Investigate customer complaints to assist in determining service failure.
  • Resolve effectively and professionally any concerns or issues.
  • Escalate technical and service oriented issues using established procedures.

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