Installation Coordinator, Shop at Home Department - Jobs in Laval

Scheduling: Coordinate and schedule installation appointments with customers, ensuring optimal routing and efficient use of resources.
Customer Communication: Serve as the primary point of contact for customers regarding installation address, dates, times, and preparation instructions. Provide timely updates and address any questions or concerns.
Logistics Coordination: Work closely with the installation team to manage daily schedules, ensuring installers are fully informed about job details, special requirements, and any changes.
Order Management: Verify that all materials and custom window coverings are prepared and available for each installation. Confirm accuracy of orders and resolve any discrepancies.
Documentation: Maintain accurate records of installation schedules, customer interactions, and any issues encountered. Ensure all documentation is complete and accessible.
Problem Solving: Address and resolve any issues or conflicts that arise during the scheduling and installation process, including last-minute changes or customer concerns.
Team Collaboration: Collaborate with sales, production, and customer service teams to streamline processes and enhance overall customer experience.
Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices for installation coordination.

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