Manager of I.T Operations - Jobs in Laval, QC

Job Description

Company DescriptionLinen Chest is a family-owned and operated business that provides its employees with an optimal work environment that allows them to grow and reach their full potential. Our goal is to foster an environment that is both fun and fulfilling.Are you passionate about IT and have experience in this field Do you want to work with a dynamic team and benefit from a flexible schedule in hybrid modeWe are looking for someone like you to join our team!We are currently looking for a Manager of IT Operations.This individual will report to the VP of IT.What we offer:

• Competitive salary;
• Flexible schedule;
• Hybrid work mode;
• Family business that prioritizes the well-being of its employees;
• Work/family balance;
• Positive and stimulating environment with a dynamic team;
• Opportunities for growth within the company;
• Group insurance program (medical and dental);
• Accessible by public transportation;
• Free parking;
• Discounts on all Linen Chest products

Job DescriptionAs a Manager of IT Operations, you will be responsible for the support and management of networks of 60+ servers and 400+ end-user. Your main task will be to provide direction, leadership, support and guidance in day-to-day operations of IT services including management of IT infrastructure, network, help desk and technical support functions. You will manage a small team of three IT technicians.Responsibilities:

• Manage network components: Windows Servers, Active Directory, Exchange, Office 365 server backups, licensing network infrastructures and devices (VPN, firewalls and switches)
• Install and maintain various network equipment, including Wi-Fi, switches and routers
• Enforce network security policies and procedures
• Monitor and troubleshoot network infrastructure and services
• Maintain documentation regarding network hardware and software
• Assist in evaluating new requirements, technical design and standards
• Provide high-quality support to our end-users and take ownership of incidents and requests until resolution
• Support Level 1 teams with advanced technical issues and providing guidance and coaching;
• Availability to occasionally work evenings and weekends for emergencies, with compensation.
• Participate to the definition of standards, guidelines, best practices and metrics as directed

Qualifications

• Strong communication and interpersonal skills
• Experience with Microsoft Server in a virtualized environment would be beneficial
• In-depth experience with firewall configuration
• Friendly enthusiastic self-starter and strong team player
• Strong knowledge with routers, VPN appliances and LAN/WAN/VLAN/SD-WAN connectivity
• Strong analytical, organizational and time-management skills
• Aptitude to recognize and maintain confidentiality and discretion with sensitive and confidential information
• Strong experience with Cyber Security
• DEC/BAC in IT or equivalent
• 5+ years of relevant experience with networking technologies
• Good knowledge of firewall concepts and functionality, switch configurations and networking methodologies
• Strong management and people development skills
• Strong analytical and problem-solving skills
• Comfortable communicating with staff and colleagues at all levels
• Windows implementation and support experience
• Experience configuring security applications (anti-virus/malware, firewalls etc.)
• Knowledge of IT Networking
• Operational service support leadership experience
• Bilingual, written and spoken (French and English)

Additional InformationCome and have a career within the large Linen Chest family!#dreamteamQuick Apply

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