Network Operations Center (NOC) Analyst - Jobs in Laval, QC

Job Description

Why MicroAgeTrusted business partner and market leader that enables Client success through the adoption of information technology.MicroAge provides organizations with managed IT services and business technologies, supported by a team of skilledprofessionals who strive to anticipate the evolving needs of our Clients. We take pride in the premium quality, personalizedservices we deliver, and have earned the privilege to be considered the partner of choice for many of Canada’s Fortune 1000companies, small and medium businesses, public sector organizations and educational institutions.Our team is comprised of talented and passionate professionals that are encouraged to think outside the box. The MicroAgeenvironment is dynamic, where team members are appreciated for their involvement and rewarded for their contribution. Ourcommitment to continuous improvement is supported by career development initiatives that include on-going skills training andcoaching. We help bring out the best in you.The Position: Network Operations Center AnalystLocation: Laval (QC)This position is permanent, full-timeThe Network Operations Center Analyst will have the responsibility of proactively monitoring and ensuring the performanceof both internal and Client IT environments. The individual chosen for this role is recognized for having advanced technicalexpertise, in-depth understanding of computing environments (infrastructure, servers, workstations and peripherals), andexceptional client management skillsObjectives of the Position:

• Provide proper implementation of network configurations, performance issues, network monitoring and configuring of

security systems, firewalls, switches, routers, etc.

• Effectively resolve incidents within the required SLA’s.

• Propose and complete problem remediation and operate in a cross functional team-oriented environment.

• Promote and enforce best practices on solutions to ensure maximum uptime.

Primary Responsibilities:

• Perform proactive and maintenance services, and deliver reporting, for each of the Managed Service clients.
• Perform implementation of the MicroAge Managed Services Portfolio using the N-Central Remote Monitoring and

Management system.

• Perform intermediate-to-advanced break-fix services on servers and network printers (Level -2 incidents).
• Perform intermediate technical interventions and root cause analysis for network infrastructure, entry-level SAN/NAS,

data back-up and restore and email related incidents (Level-3).

• Perform intermediate scripting functions in Microsoft Active Directory (login scripts, GPO settings) to optimize customer

environments.

• Document the client’s IT environment.

• Manage service incidents requiring escalation and / or on-site intervention.
• Ensure proper functioning of the systems in place, and safeguard both the merchandise and the confidential nature of

the information stored on the equipment.

• Interface effectively with the client during service interventions and maintain the highest degree of customer

satisfaction.

• Stay abreast of new technologies, participate in MicroAge sponsored training initiatives, maintain personal certification

requirements, and obtain manufacturer certifications relating to the work environment as required by Management.

• Knowledge of the warranty policies and escalation procedures of the various manufacturers supported.

We are Looking For:High performing individuals who:

• Are fully bilingual, written and spoken (French & English).

• Have obtained a College diploma in the field of IT or equivalent technical certificate

• Have strong service delivery and relationship management skills.

• Are Punctual, analytical and possess excellent communication skills and business acumen.

• Have technical proficiencies outlined below must be accompanied by five or more (5+) years of related experience:

o Administering and troubleshooting of PC and print environments including network connectivity.o Administering and troubleshooting Microsoft Windows /7/8/10 environments.o Troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, O365, InternetExplorer (all versions), Google Chrome (all versions), Firefox (all versions), Adobe PDF Reader and Writer, Antivirussoftware; Bit Defender, MacAfee, Symantec, Sentinel One.o Remote Management tools.o Administering and troubleshooting Microsoft Windows Server environments (all versions), Exchange Server (allversions), Active Directory fundamentals.o Implementation and support of SMB internetworking infrastructure: LAN, WAN and wireless appliances.o Implementation and support of data back-up and restore technologies.

• Strong knowledge of:

o Firewall concepts and functionality, switch configurations and networking methodologies.o NAS/SAN devices and overall functionality.Working Conditions:

• Standard hours of operation are from 7:00am to 11:00pm from Monday to Friday, excluding statutory holidays in the

Province of Quebec. MicroAge also provides support services on Saturday and Sunday from 8:00am to 8:00pm. Arotation schedule is established with all members of the team to ensure that service levels are maintained throughoutthis period.

• A standard work week is 37.5 hours, however all technical resources are required to be available for overtime work, in

order to meet satisfactory level of service delivery.We offer:

• Competitive remuneration;

• Comprehensive employee benefits package;

• Training, coaching and mentoring within a stimulating work environment;

• Possibility of work-from-home following successful completion of probation period;

• Career development with the possibility for advancement within the Company.

Are you interested in becoming a business technology advocate Would you like to help businesses perform better through theadoption of business technologies We will be selecting only the best candidates that want to have fun, learn and be part of ourwinning team. If interested, please send your resumé to: cv@nwd-microage.com.Quick Apply

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