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Support Technician | Level 1 & 2 - Jobs in Laval, QC

Linen Chest
Job LocationLaval, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionYou are passionate about IT You want to work with a competent team and be a key player in the technical support departmentWe are looking for someone like you to join our team!The Technical Support Level 1 & 2 will report directly to the Manager, IT Infrastructure & Technical Support and will be the first contact with users in need of technical assistance.Job DescriptionResponsibilities:

  • Providing technical support to a warehouse environment (printers, computers, networking);
  • Provide first level support for end-user problems/issues;
  • Provide technical assistance, installation and support of PC hardware/software systems;
  • Ensure all demonstrations and instructional equipment are functioning correctly;
  • Maintain networking devices such as servers, routers, printers, etc.;
  • Troubleshoot and resolve PC hardware/software, printers, and network-related problems;
  • Develop and maintain IT service documents;
  • Update and maintain inventory of hardware and software components;
  • And all other related tasks.
Qualifications
  • Relevant degree in the field and a minimum of 3 years’ experience;
  • Fluently Bilingual in French and English;
  • Strong analytical abilities and problem-solving skills;
  • Experience with using ticketing systems and a remote access support tool;
  • Experience with desktop, laptop, network hardware and peripherals;
  • Understanding of networking;
  • Ability to work independently and in a team environment and able to work under pressure;
  • Highly organized, detail-oriented and capable of independent judgment and multitasking;
  • Customer service ease and Sense of priorities;
  • Ability to work a flexible schedule to meet the needs of the business, which may require evening, weekend and holiday shifts.
Additional InformationWhat we offer:
  • Flexible schedule;
  • Hybrid work mode;
  • Family business that prioritizes the well-being of its employees;
  • Work/family balance;
  • Paid sick leave;
  • Positive and stimulating environment;
  • Opportunities for growth within the company;
  • Group insurance program (medical and dental);
  • Lucrative referral program (up to $1000);
  • Work with a dynamic and talented web team where you will have the chance to exchange ideas and touch many web technologies and solutions;
  • On-site parking;
  • Accessible by public transportation;
  • Discounts on all Linen Chest products.
Work Schedule: Day shift with possibility to work evenings and weekends.Come and join the Linen Chest family!Head office location: Laval
  • The masculine gender includes the feminine and is used without any discrimination and only for the purpose of lightening the text
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