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Digital Learning Support Specialist - Jobs in Lethbridge

Lethbridge College
Job LocationLethbridge
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Position InformationJob Title Digital Learning Support Specialist Appointment Type Casual Position Dates January 15 - June 30, 2024 Hours per week/FTE up to 35 hrs/ week About the PositionThe Digital Learning Support Specialist provides the first level of support to instructors, students, and staff across the institution by resolving Canvas and other digital learning technologies requests with a resolution mindset, utilizing additional support and resources as needed in a timely and customer-oriented manner.The Digital Learning Support Specialist has two primary roles, including providing first-response support to instructors, staff and students, ensuring they have the technical skills necessary to utilize core platforms, and identifying client needs to assist in developing instructional resources and professional development opportunities.Position Details

  • Provide technical support for users when they request support for the Core Educational Technologies, including Canvas and Canvas integrations by:
  • Answering and logging telephone, chat and e-mail work order requests · Resolving issues at the time of reporting.
  • Triaging, organizing, and documenting multiple problem requests and emergencies in a timely and customer-oriented manner.
  • Identifying recurring problems and recommending procedures and standards.
  • Provide basic training and workshops on software when skill level and time permits.
  • Creation of support materials, including reviewing/revising existing materials.
  • Manage program administrative duties: installing, configuring, and maintaining software, managing user accounts and permissions of LTI integrations within Canvas and supported software.
Required Qualifications
  • Two-year college program in Computer Information Technology, Information Technology Management, Communications or related discipline.
  • Demonstrated exceptional customer service skills and a track record of delivering positive customer experiences.
Preferred QualificationsTwo years related work experience with educational technology tools and systems. A background in AI-assisted content creation and data analytics, with the ability to leverage AI tools to enhance productivity and innovation.Salary AUPE Class Level 9 Step 1 $27.42 per hour Working HereLand AcknowledgementLocated on the traditional lands of the Blackfoot Confederacy, Lethbridge College is committed to honouring the land from a place of knowing. We honour the Siksikaitsitapi as both the traditional and current Land Keepers of this area, and we welcome all Indigenous and non-Indigenous peoples who call Blackfoot territory their home to disclose as such when submitting applications.Equity, Diversity and InclusionAt Lethbridge College, we know we all benefit when the rich diversity of our campus community is fully represented, and all students and employees are included. We are committed to identifying and overcoming systemic barriers that impede individuals from underrepresented groups. We are ready to work together to ensure Lethbridge College is a place where all individuals feel valued for their unique perspectives, skills, and contributions and are afforded equal opportunities to participate in learning, research, and innovation.We are committed to creating a diverse environment for all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, and age.Posting Detail InformationPosting Number C24-00358 Open Date 01/05/2024 Close Date Open Until Filled Yes Special Instructions to ApplicantsLethbridge College is committed to inclusive recruitment practices by providing reasonable access and accommodations to applicants. If you would like to request an accommodation at any stage of the recruitment process, please contact hiringaccommodations@lethbridgecollege.ca. Private information received in relation to the request will only be used to facilitate the recruitment process and will be kept confidential and shared only as needed with the selection committee.Supplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed To ApplyRequired Documents
  • Cover Letter
  • Resume
Optional Documents
  • Letter of Recommendation
  • Media File
  • Portfolio

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