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Housing Adviser - Jobs in Liverpool

Citizens Advice Knowsley
Job LocationLiverpool
EducationNot Mentioned
Salary£23,887 - £27,050 per annum
Industry51812941
Functional AreaNot Mentioned
Job TypeBusiness Development,Field Sales,Sales,Waste,Waste Management

Job Description

Housing Adviser (35 hours)Type of Contract: Initial 1 year fixed termHours per week: 35 (Full Time)Salary: £23,887 - £27,050 per annum dependant on experience.Benefits:

  • Employers Pension contribution of 6%
  • Continuous Personal Development in your role.
  • Career progression opportunities across the business.
  • 25 days holiday + Bank holidays (increases with length of service)
  • Holiday purchase scheme
The Role:Citizens Advice Knowsley is funded by the National Lottery Community Fund to provide housing advice and are looking to recruit a Housing Adviser/Caseworker to provide an efficient and effective advice service to the residents of Knowsley.Working from our offices in Kirkby and Huyton, this is a fantastic opportunity for individuals who have a passion for delivering an exceptional, personalised customer experience. In return for your desire for success, we will make sure you receive all ofthe training and coaching you need to fit right into our team and to deliver a service covering all aspects of housing advice and support.What Are We Looking For
  • Knowledge and experience of giving housing advice to clients and working to quality standards and Funders requirements.
  • Effective oral & written communication skills: with emphasis on negotiation, representing and preparing reviews, reports & correspondence.
Ability to use IT Systems
  • Ability to prioritise own work, meet deadlines and targets, manage caseload, monitor and maintain own standards.
  • Experience of providing good customer service: Face to Face / Telephone / email.
Why Citizens Advice KnowsleyThings don’t stop with delivering an outstanding customer experience, we believe in working together as one to improve the lives of Knowsley residents.You will also have opportunities to affect and influence change through being involved in research and campaigns work by providing information about clients’ circumstances through the appropriate channels and recognising the need to identify issues havingan impact on our clients’ lives.Closing date for applications: Monday 8th January 2024 at 5:00pmInterviews will take place at our Kirkby office on Wednesday 17th January 2024

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