Inside Sales - Jobs in Lloydminster

Job Description

WESTLUND, a division of EMCOWe offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.Additional duties will include:Process sales orders and turn quotations into orders through customer interactions, primarily over the phoneMaintain relationships with established key accounts and ensure that their requests are being metUse interpersonal skills to strengthen relationships with existing customers and increase market shareAct as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customerProspect and develop new customers using outbound calling campaignsMeet or exceed the Profit Centre’s gross profit and sales targetsAssist counter sales during peak hours and continue to drive business through face-to-face customer interactionsInvestigate and resolve customer issues such as pricing deductions and product returnsExpedite customer material with vendors when requiredFollow up with customers on quotes and outstanding ordersSupport the Outside Sales and Counter Teams with customer orders and issuesBe an integral part of the team supporting all activities that occur at the Profit CentreCommunicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit riskPerform other tasks as requested by the Profit Centre Manager A minimum of 1 year of experience in customer service or inside sales/contractor experience preferredProficient in the use of Microsoft Office softwareOutstanding customer service and telephone skillsAbility to prospect new customers and increase sales with existing accountsPossess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlinesStrong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammatesAbility to identify customer requirements and provide profitable solutions and close the saleAble to learn and operate the applicable software system used to process ordersIntermediate math skillsPreferred Skills:Previous experience with or knowledge of weld fittings, pipe , valves and other products sold at the Profit CentreExperience using ERP System Why Join Our TeamEMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!In addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.