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Product Specialist - Jobs in London

Job LocationLondon
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionProduct Specialist is a product/support Subject Matter Expert (SME) with the capability and cross-functionality to support various teams and initiatives throughout the business lifecycle. With immense industry knowledge, the Product Specialist is seen as a valuable resource in areas including but are not limited to product support, training, aircraft services, business/technical analysis, and quality assurance.Often called a PSR (Product Specialist Resource), the Product Specialist progresses his/her career based on their aptitude, ability and drive, business demand and role availability. For example, PSR #39;s at WinAir have successfully grown and moved on to fulfill roles in business analysis, IT, etc.Customer/Product Support

  • Interact with customers on their use of WinAir.
  • Assist the Commercial Team members with complex, high-level customer inquiries and conversations upon request.
Training
  • Travel to customer’s facilities to provide training presentations and hands-on support.
  • Provide online training presentations.
  • Complete necessary training documents before and after the training trip.
Technical Documentation
  • Assist with projects like Process Documents (best practices) by analyzing subject matter and transforming the existing industrial knowledge into technical documentation.
  • Assist with technical documents and publications as needed.
Aircraft Services / Data Loading
  • Assist with maintenance program data loading.
Quality Assurance
  • Evaluate and test software for quality assurance as assigned.

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