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Spécialiste, support applicatif TI - Jobs in Magog, QC

Michelin
Job LocationMagog, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Spécialiste, support applicatif TIMichelin, the Worldwide leader in Tires, is hiring!-MISSIONYou will help us support and resolve complex incidents, by finding workarounds and sharing them with the team. You will also provide guidance to the team on the usage of business applications and offer technical expertise (mentorship) on the ticket resolution, to ensure a growth of knowledge in the team while maintaining a high level of customer service.DAY-TO-DAY ACTIVITIES

  • Be an active Lean contributor within the Run Apps team.
  • Resolve IT incidents and requests with high customer satisfaction ratings. Work with the team to minimize the backlog to by making the number of requests is at a stable level.
  • Ensure a growth in the overall skill level of the other members, by providing advice, mentorship and guidance towards the resolution of the incident.
  • Be an active player in the improvement of the team processes. Propose solutions and alternatives to the selected elements to improve and take ownership of delivering those initiatives.
  • Be a key resource in the IT compliance standards to ensure all work is done correctly by managing the audit tasks within the team.
  • Achieve mastery of at least one or more of the key systems supported by the team (SAP, Salesforce, Ariba). Be a key reference point on this system and provide guidance to the other team members.
  • Work on having a smooth handover with the Project teams. Assist to the knowledge transfers to evaluate the sustainability of the solution from a support perspective.
WHO YOU ARE
  • You hold a University degree in Business (IT) or computer science or an equivalent combination of a college diploma in computer science and experience.
  • You have 2 years of experience in SAP Support with 1 year in a similar position.
  • You have experience in SAP or Salesforce.
  • You have experience in the Manufacturing sector.
  • You’re coaching and customer service skills are good.
  • You adapt easily to change and are to work under pressure.
Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:
  • A competitive salary and benefits
  • Collaboration with diverse and international co-workers
  • Professional development opportunities
  • A challenging role in a highly innovative company
  • An Employee Assistance Program
(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)Moving Forward Together: Apply Today!Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.comThis position is not available for immigration sponsorship.Quick Apply
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