Inside Sales Associate - Vaughn, ON - Jobs in Maple

Job Description

Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year, the Group manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.We are almost 29.000 employees, across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. (Link to video -quot;Make your mark quot;)Position Summary:The Inside Sales Representative is responsible to successfully grow and maintain customers, established distributors and agents account business through proactive sales efforts and customer service.Reporting to the Inside Sales Manager, the Inside Sales Representative is responsible for responding to all inquiries from established customers, processing requests for quotes, entering orders, managing orders, and working with functional areas throughout the organization to ensure customer satisfaction. Responsibilities include gathering and reporting data, market intelligence, quoting, ordering, order management, providing pricing, product availability and basic technical information while executing the timely delivery of products and services. Successful candidates will possess analytical, documentation, and problem-solving skills and a technical aptitude to understand product functionality, specifications, and application.Qualified applicants should be motivated self-starters with outstanding communications skills both written and oral, detail oriented, well organized, and proficient in AS400, SAP, Microsoft Office, Word, and Excel.This position will be full-time working in the office for the first six months. After six months the position will become a hybrid position.Specific Job Responsibilities:

• Support the sale of products to customers by entering, managing, and expediting orders to facilitate the timely delivery of products to customers
• Respond to calls/e-mails/faxes daily from customers, distributors, agents, and outside sales personnel
• Communicate technical information to customers, distributors, and end-users, including technical specifications, samples, and catalogs
• Process requests for quote by providing pricing and product availability, and proactively following up on quotes to win business and gain market intelligence
• Develop and maintain product knowledge through product certification of up to 6 product lines including custom products.
• Partner with Regional Sales Managers and agents to communicate customer requirements and proactively increase sales
• Confer with supply chain, warehouses, regional distribution centers, and carriers to supply customers with desired products as expeditiously as possible
• Process customer returns and claims in a timely fashion
• Resolve customer complaints professionally and effectively
• Communicate with customers, distributors, and agents in a professional and timely manner both verbally and written
• Provide back-up assistance and coverage for other team members
• Attend required training classes, achieve product certification
• Participate in cross-functional projects, both on a departmental and company-wide basis and share pertinent information with fellow team members
• Participate in departmental initiatives and objectives
• Perform other related duties as assigned by your manager

Key Job Requirements:

• Knowledge of AS 400 Mainframe, Quoting System Databases, Query Search Systems, SAP, and Windows based system applications
• Proficiency in Microsoft Office Systems and Windows XP
• Analytical, documentation, and problem-solving skills required
• Technical aptitude to understand product functionality, specifications and applications
• Excellent written and verbal skills necessary
• Time management skills, especially the ability to organize and manage multiple priorities
• Knowledge of Wire and Cable industry a plus
• Must be legally eligible to work in Canada

Qualifications

• Minimum High School / College Diploma. Bachelor #39;s Degree preferred.
• Minimum two years #39; experience in inside sales / account management / customer service.
• Bilingual - French and English preferred

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE amp;I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.All Managers and HRs in Prysmian Group are responsible for ensuring DE amp;I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian Group will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.Visit our DE amp;I page to learn more about Prysmian Group #39;s commitments.Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.