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Bilingual Claims Administrator - Jobs in Markham

Mobis Parts Canada Corporation
Job LocationMarkham
EducationNot Mentioned
Salary$50000 - $55000 per year
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

POSITION SUMMARYReporting to the Claims, Returnsamp; QA Supervisor, the Bilingual Claims Administrator supports the dealers in all functions related to parts claims, cores and returns.KEY ACCOUNTABILITIES

  • Ensure all claims are processed within deadlines set by the policies
  • Authorize credits to dealers for all claim types
  • Answer customer requests and questions effectively and accurately to maintain high standards of customer service excellence
  • Administer the company #39;s return and cores policy
  • Analyze and respond to dealer inquiries in a professional, timely and accurate manner
  • Maintain records of all claims initiated and report on same when required
  • Follow up when necessary with dealers throughout the claim process
  • Prepare month end and ad hoc reports as required
  • Provide administrative when required
  • Other duties as assigned
REQUIRED COMPETENCIES
  • Minimum 3 years experience in a customer service and/or call centre role
  • Experience in automotive industry is an asset
  • Bilingual English/French a definite requirement
  • Proficient in MS Office software with an emphasis on Word and Excel
  • Strong attention to detail and problem solving skills
  • Must be team oriented and customer service focused
  • Solid organization and time management skills
  • Excellent communication skills
You #39;ll Get in Return
  • A flexible, collaborative, dynamic, and fast-paced work environment with an award-winning employer
  • Many opportunities for personal and professional development
  • Opportunities to participate in exciting company events
  • You and your family get amazing rates on our cars
  • Competitive employer paid benefits and compensation package including company matched RRSP!
  • And much, much more!
Mobis Parts Canada Corp. is committed to attract and retain a diverse team of associates and creating an inclusive environment. Mobis Parts Canada Corp. has accommodation process in place for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, please contact mobishr@mobis.ca.

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