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Customer Service Representative (Bilingual EN/FR) , Allergan Aesthetics - Jobs in Markham

Allergan Aesthetics
Job LocationMarkham
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionThe Bilingual (EN/FR) Customer Service Representative (CSR) will be responsible for providing high quality, professional day-to-day service to customers and Sales Representatives. The ideal candidate will manage requests/queries and provide support with an emphasis on building and nurturing customer relationships. This position fulfills customer orders, provides support for new accounts, assists the Sales Team with requests, as well as ensures adherence to customer service standards. This role is based out of our Markham office, and requires an in-office presence of 3 days per week. Key Responsibilities:

  • Professionally handle incoming phone/email requests from customers/Sales Representatives to ensure that requests are resolved promptly and thoroughly.
  • Maintain a positive, empathetic, and professional attitude towards customers and Sales Representatives at all times.
  • Account/Order Management – specialized, dedicated service, includes account verification along with accurately processing customer requests, orders, tracking, issues management and first call resolution wherever possible.
  • Promoting and registering our customers to our online ordering portal with an emphasis on utilization.
  • Provide support for new customers and customers using our online ordering portal.
  • Maintenance of various e-mailboxes ensuring orders and requests are actioned promptly.
  • Complete follow-up calls, emails and/or updates to customers, sales representatives.
  • CSR will receive, document, and resolve customer/sales/patient interactions, complaints and triage to appropriate department if further support or guidance is required.
  • Responsible for daily monitoring of various SAP reports, including sales orders/transactions to ensure completion.
  • Proactively identify opportunities for process improvement and presents them to leadership team.
  • Successfully develop, collaborate, and maintain cross functional relationships with other teams to ensure task completion.
  • Adhere to customer service standards, call quality, policies, and procedures.
  • Actively contribute to Abbvie Ways We Work.
  • Other tasks as required including but not limited to cross training of various Customer Service roles.

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