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Support Services Manager - Jobs in Medicine Hat

Park Place Seniors Living
Job LocationMedicine Hat
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

JOB SUMMARY:Reporting to the Site Leader, the Support Services Manager is responsible for recruiting, training and supervision of Housekeepers and Laundry Aides. Ensures that cleaning and laundry tasks are completed up to standard and meeting all legislated regulations and/or Park Place policies. The Support Services Manager will ensure a commitment to Resident safety and to our “culture of safety” as per Park Place Strategic Directions.TYPICAL DUTIES AND RESPONSIBILITIES:

  1. Assigns and coordinates the work for Housekeepers, and Laundry Aides. Monitors cleaning activities and evaluates Housekeepers’ and Laundry Aides performance.
  2. Orders supplies and equipment, reports effectiveness of products and equipment.
  3. Maintains supply, production, CQI and other records pertaining to the management of the Housekeeping Department.
  4. Ensures applicable staffing levels. Monitors interdisciplinary team collaboration and processes to ensure quality cleaning and laundry services and addresses issues as required.
  5. Reports problems to Site Leader with suggestions to address the problem.
  6. Ensures employees use proper Infection Prevention and Control procedures and Universal Precautions in handling body fluids.
  7. Takes the lead in the Park Place Home’s quality improvement/performance measurement initiatives and processes including follow-up with summary and action plan implementation to meet or exceed housekeeping and laundry best practice and Accreditation Standards.
  8. Focuses on quality of services and safety assurance and improvement by taking a leadership role in Park Place site committees (e.g. Leadership Team, OHS).
  9. Responsible for the safe performance of housekeeping/laundry duties and quality of work life in the Housekeeping and Laundry departments.
  10. Maintains good relations with employees in other departments.
  11. Leads the housekeeping and laundry team in:
    • Planning, organizing and establishing priorities,
    • Using resources effectively and efficiently,
    • Responding to unanticipated events,
    • Re-assigning tasks as necessary,
    • Ensuring employees are aware of assignments developed by the employer.
QUALIFICATIONS AND EXPERIENCE:Grade 12 and recent related facility housekeeping and/or laundry experience an asset. Equivalences may be considered.SKILLS AND ABILITIES:
  • Communicates fluently in English both verbally and in writing.
  • Teamwork and Collaboration: Demonstrates ability to work together with others toward shared goals and desired outcomes.
  • Communication: Ability to intervene effectively to resolve conflict and manage stress and work pressure.
  • Equipment: Demonstrates applicable computer skills and knowledge of nursing-related care equipment utilization and management
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