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Collections Agent (Bilingual Spanish/English) - Jobs in Milton

Job LocationMilton
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionGENERAL FUNCTION The Collections Agent is a vital member of our team, responsible for engaging with customers to collect payments on delinquent loans. The Collections Agent must be fluent in both Spanish and English. As a Collections Agent, you will play a crucial role in reviewing customer files, assessing days past due, and negotiating arrangements that benefit both the business and the customer. The MFSG collections center operates 7 days a week. Collectors will work a rotating 5 shifts per week. Weekend availability is a requirement for the role.RESPONSIBILITIES

  • Initiating and receiving calls with customers to recover payments on delinquent loans.
  • Conducting comprehensive reviews of customer files, assessing days past due, promise-to-pay history, and other relevant information to formulate effective negotiation strategies.
  • Negotiating and structuring mutually beneficial arrangements that align with the interests of both the business and the customer.
  • Diligently documenting all collection activities in the designated collections system.

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