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Customer Care Representative - Jobs in Miramichi, NB

Deluxe Corporation
Job LocationMiramichi, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Receives inbound calls, email, or chats from customers regarding questions and/or issues with products and services (i.e. websites, email, web design, social media, etc.) tests, troubleshoots, and provides support to basic technical issues (i.e. forgot password, setting up an email account, errors with websites, etc.)

  • First interface of customer support - responds to customer inquiries via phone/chat to resolve issues, as well as addresses issues received through a ticketing system.
  • Professionally answers incoming customer service calls and chats (pre-sales, support issues).
  • Resolving issues (pre-sales, sales, support, technical support issues) placed through our ticketing system(s).
Basic Qualifications:Education: HS/GEDExperience: 1 yearAbout Deluxe Corporation:A transformative invention More than a century ago, W.R. Hotchkiss invented a little product that changed banking: the checkbook. With a big idea and plenty of dedication, he took a $300 small business loan and founded Deluxe Corporation. That humble beginning turned into a century of helping consumers, entrepreneurs, enterprise and financial institutions thrive. Solutions that evolve alongside our customers Our history as a company has been astounding, but even more important is our drive to keep evolving. Every time our customers have said, “We want more,” we have delivered. Their changing needs have driven us to create what’s next. Today, we are an integral part of everyday business. We support thousands of financial institutions, power millions of small businesses and move billions of dollars. And we still celebrate the entrepreneurial spirit that drove our founder. Programs like our acclaimed Hulu series Small Business Revolution – Main Street and advanced marketing and financial technology solutions set us apart in a crowded marketplace. From web marketing to payroll services, logo design to remote deposit capture, integrated receivables to proprietary marketing programs for banks, our tools power commerce. Our people are passionate about the work they do – helping our customers create jobs that grow our economy. Today: a nimble technology company We’ve transformed from “the check company” into a partner that can deepen customer relationships through trusted, technology-enabled solutions – with the talent and skill of each and every one of our employees, and the portfolio of strategic acquisitions that make up Deluxe today. With one eye on our legacy and our founding principles, we’re poised to power an ever-changing business landscape. Did you know We have 4 million active small business customers and more than 4,000 financial institution clients. Weve hosted more than 1 million websites for individuals and businesses. We have a North American network of approximately 300 distributor-franchisees serving local businesses.Quick Apply
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