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Customer Service Representative - Jobs in Miramichi, NB

Job LocationMiramichi, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company descriptionAt Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs Win as one team, be innovative, global excellence and be inspiring!Job descriptionWe are looking for qualified Customer Service Agents. Inbound calls, no selling, hardworking, but casual atmosphere. Come join our team!You will support both business and consumer customers; providing a full range of customer services including but not limited to phone interactions, email and/or chat processing, while using multiple computer programs. This position reports to a Team Lead.Blackhawk Network offers a generous benefits package including paid vacation and sick days in the first year of service. Medical, dental, employer matched RRSP/DPSP, as well as Life Insurance AND we make recognition and fun a priority!Responsibilities:

  • Answer inbound calls/emails/chats
  • Handle customer problems and questions using multiple computer programs
  • Work on special projects as needed
You will assess customer’s level of understanding; educate and influence customers to utilize available self-service support. Provide primary support by answering customer inquiries by researching policies and procedures, recommending self-help web sites, and guiding customers through steps used to arrive at solutions. Provide initial contact and support for customers dealing with sensitive and confidential information relating to prepaid and gift cards. Communication style includes accurate and grammatically correct support based on channel (phone, email, incident management).You will acquire job skills and learn company policies and procedures to complete routine tasks. Basic communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing. Ability to use sound judgment in responding to issues and concerns. Skills to analyze information with strong attention to detail. Qualifications:
  • Customer service oriented, positive attitude
  • Professional demeanor and courteous phone etiquette
  • Good problem solving capabilities & written and verbal communications
  • Self-motivated, ability to multi-task, detail oriented
  • Ability to organize and prioritize time effectively
  • Must be able to work in a call center environment
  • Work shifts range from 8am – 1am, Sun - Sat
Background check required.Please apply online at https://blackhawknetwork.com/company/careers and choose the NB Miramichi location.Job Types: Full-time, PermanentSalary: $14.00-$16.00 per hourBenefits:
  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
Schedule:
  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekend availability
Work remotely:
  • No
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