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| Job Location | Mississauga |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent |
Consistently monitor emails and respond in a timely and professional manner to Customers and Bollore network in order to provide full visibility to Customers.Responsible and familiarized with trackamp; trace systems (LINK)Responsible for building and maintaining clear communication and escalation matrix with customers and internal network for ease and simplicity through point of contact and escalation.Lead conference calls with Key Stakeholders when reviewing new changes / implementation on processes of performance review, standard operating/transportation plans, dashboards report.Proactively monitor and alert internal network point of contacts and Customers in the event of any service deviations from the standard transportation mapping.Collaborate regularly through communications with internal network point of contacts on any irregularities, troubleshooting with well prepared and constructive information to Customers in swift and timelyEnsure that contractual rates and agreed plans are closely followed and always aligned with Customer’s expectations.