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Support Engineer - DevOps Products - Jobs in Moncton

Targeted Talent
Job LocationMoncton
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionJob DescriptionSupport Engineer – DevOps ProductsOur Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.

  • Providing effective customer service to customers using in-depth knowledge of company products
  • Collaborate with other teams to meet and exceed customer service expectations
  • Troubleshoot installation and testing problems across multiple programming languages and build environments.
  • Help customers find product solutions.
  • Escalate issues to Support Manager based on the severity of the issue
  • Update user documentation.
  • Providing excellent customer service and product knowledge to maintain customer satisfaction.
  • Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team
Required Skills:
  • Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
  • Strong development skills including; Test automation, Mobile and Web development testing methods
  • Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
  • Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver
  • Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
  • Knowledge of and hands-on experience with remote troubleshooting technologies
  • Strong written, verbal and presentation skills
  • Strong problem solving and analytical skills
  • Strong ability to work independently and within a team
  • Ability to multi-task across multiple products within different technology platforms
  • English and German fluency both written and spoken, English required, English/German preferred
  • Ability to work an 8 hour shift within the business hours of CEST
Required Experience:
  • 2 years development experience with an emphasis on application testing and scripting
  • 2 years experience in a customer facing role with a SaaS software/application development company
  • 1 year experience with technical documentation writing

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