Account Manager - Jobs in Montréal, QC

Job Description

Since 2015, Mistplay has established itself as one of the new-age leaders in mobile advertising. We’re known best for creating the #1 Loyalty Program for mobile gamers with over 16 million users and counting. Our passion to innovate drives our growth across the industry with the constant development of new powerful ad tech tools, apps, and the recent launch of a publishing division for mobile games.We’re proud of the accomplishments our teams have achieved so far and our goal is to keep climbing higher. The AppsFlyer Performance Index ranked Mistplay as the 5th best global media source on the IAP Index along with top ranks in retention and IAA categories. Mistplay has also been recognized by Singular as an industry leader for high ROI and low fraud.Mobile marketing is constantly evolving and Mistplay is looking for the brightest minds around the world to join us as we pioneer the industry together!

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The Account Manager is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.What Youll Be Doing:

• Act as the main point of contact and manage the relationship with assigned clients
• Increase client value by promoting expansion and upsell opportunities
• Own communication, escalate client feedback, advocate for client internally
• Drive retention and prevent client churn
• Identify opportunities and manage pipeline of upsells and drive client LTV
• Work closely with ad operations team to identify opportunities to improve client performance and drive upsell opportunities
• Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
• Provide clients with feedback and insights to improve relationships
• Manage opportunities and communications via CRM
• Report to Global Head of Accounts on individual pipeline, client trends, opportunities, and risks

What Were Looking For:

• 2+ years in Customer Success or Account Management
• Experience with and an understanding of performance marketing
• A proven track record of success managing profitable client relationships
• Outgoing with strong relationship building skills
• Excellent interpersonal and collaboration skills
• Experience working with market research and other tools for prospecting
• Excellent communicator and presenter
• Organization and time management skills
• Enthusiastic and passionate
• Proven track record meeting or exceeding sales, retention, and/or upsell quotas
• Self-sufficient high performer who enjoys contributing to the success of your team
• Experience in the mobile gaming or adtech market a huge plus

What Were Offering:

• Competitive compensation & bonus structure
• Private healthcare (we cover all health benefits including drug coverage, dentistry, vision, and more)
• Online doctors (consult real doctors through Maple’s virtual clinic for prescriptions and referrals)
• Headspace (The team receives access to the Headspace app to help build healthy mental habits.)
• Vacation (The Mistplay team enjoys 4 weeks of paid vacation per year + 1 paid wellness week.)
• Birthdays (your birthday is a day off! Enjoy your special day with your loved ones.)
• Fitness allowance (We provide $300 a year for gym memberships, exercise equipment or fitness classes.)
• RRSP Contribution (Mistplay will match 100% of your RRSP contributions, up to $4000 annually.)
• Public transportation (Take advantage of Montreal’s excellent public transportation system free of charge.)
• Equipment (youll receive your own standing desk, ergonomic chair, brand new MacBook, and 4K monitor.)
• Team lunch (every Wednesday the team gets together and goes out for lunch – on the house)
• Breakfast and snacks (we keep a stock of fresh fruit, cereal, smoothies, and more – all for you to enjoy!)
• Premium coffee (enjoy unlimited premium espresso with our DeLonghi espresso machine)
• Happy hour (Every Friday, enjoy beer on tap, mixed drinks, and plenty of snacks. Bring your friends!)
• …and much more!

We work hard to make our work atmosphere as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that weve adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more.Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.Think you have what it takes Wed love to meet you!********************************************************************************************************************************Nous nous efforçons de rendre notre atmosphère de travail aussi accueillante et amusante que possible ! Travailler chez Mistplay comporte toute une série davantages que nous avons adoptés en mode virtuel comme en mode présentiel : déjeuners déquipe, soirées jeux, événements à léchelle de lentreprise, et bien plus encore.Notre culture est profondément ancrée dans la croissance et soutenue par une équipe de personnes intelligentes, dynamiques et enthousiastes. Nous utilisons les données pour apprendre, améliorer et adapter en permanence. Nous favorisons un environnement dans lequel chacun est encouragé à partager ses idées, à repousser les limites, à prendre des risques calculés et à voir ses visions se concrétiser.Vous pensez que vous avez le profil requis Nous serions ravis de vous rencontrer!#LI-ZD1#LI-REMOTEQuick Apply

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