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Administrative Support – Group Insurance and Annuities - Jobs in Montréal, QC

Marsh & McLennan Agency
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Administrative Support – Group Insurance and AnnuitiesFull-time, permanentWorking at MMA Vézina means being part of a team that supports a culture that celebrates and encourages the diverse backgrounds, heritages and perspectives of employees and clients. Its also a work environment that values integrity and respect for people, an organizational culture based on family values, customized training tailored to the workplace and your needs, and much more!MMA Vézina is looking for the ideal candidate for the position of Administrative Support - Group Insurance and Annuities to join a dynamic team of advisors, analysts and account managers. Our offices are located in Montreal on Pierre-De Coubertin Avenue, near the Olympic Stadium.Responsibilities:

  • Provide back-up support to members of the whole team
  • Maintain quality services and be the contact person for all issues related to the support of team members
  • Develop and maintain good relations with the team
  • Develop and maintain good relationships with insurers representatives to facilitate the processing of business
  • Support the team in the implementation of client projects: Implementation of a new plan or change of insurer, plan design changes or other alternatives
  • Support the team in maintaining and organising the client file in the following stages:
    • Verification of contracts in place
    • Obtaining and verifying missing or incomplete information
    • The production of summaries of benefits
    • Creating the Excel Wage Deduction File
    • The review of insurers bills
    • Maintaining the demographics of post and pre-renewal employees
  • Implement corrective measures to meet high service standards and maintain a high level of customer satisfaction
  • Actively pursue customer retention
Skills and qualities required:
  • DEC or AEC in insurance and financial services
  • Three to five years experience in group insurance
  • Knowledge of benefit plan legislation, administrative issues, plan administration rules and client-specific methods
  • Have a good knowledge of French and English, spoken and written
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Good team spirit with a focus on customer service
  • Ability to provide outstanding customer service by reaching out to customers needs through strong communication skills
  • Ability to maintain a positive attitude at all times in situations directly affecting users
  • Excellent communication skills, both written and oral
  • Strong problem solving skills
  • Have an affinity with computer systems
  • Strong analytical skills and ability to solve complex problems and overcome obstacles;
  • Attention to detail and strong documentation and follow-up skills
  • Ability to prioritize multiple requests and meet established deadlines by delivering expected results in a timely manner
  • Ability to effectively multi-task in a fast-paced, performance-oriented environment;
  • Ability to work alone and in a team;
  • Ability to adapt quickly and easily to change
  • Respect for the confidentiality of information
Some of the advantages of working at MMA VézinaWe offer competitive compensation and comprehensive benefits and programs including: 35-hour workweek and 100% telecommuting, group insurance, simplified pension plan, employee assistance program, work-life balance, volunteer opportunities and more. For more information about our company, please visit www.marshmma.com .Quick Apply
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