Agent soutien fiscal / Tax support agent - Jobs in Montréal, QC

Job Description

An English version will followTélétravail à 100 %Division : DT Impôts et ComptabilitéTitre: Agents au soutien fiscal - postes contractuels / TélétravailTâches et responsabilités:

• Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels et Consommateurs
• Faire preuve d’écoute afin de prévenir d’éventuels échanges tendus avec la clientèle.
• Appliquer les directives et procédures de l’entreprise pour résoudre les problèmes rencontrés habituellement par les clients.
• Enregistrer les commandes des clients désireux d’acheter nos produits.
• Participer au contrôle de qualité de nos logiciels.
• Rédiger des réponses type dans le cadre de foires aux questions (FAQ).
• Identifier des problèmes récurrents rencontrés par les clients, et en aviser son supérieur

Aptitudes requises:

• Solides connaissances en fiscalité.
• Savoir travailler en équipe, et être polyvalent.
• Grandes capacités d’organisation, et de gestion des priorités.
• Faire preuve d’efficacité même sous pression.
• Excellentes capacités à communiquer tant à loral et quà lécrit.
• Proposer des solutions innovantes pour résoudre les problèmes.
• Adaptabilité professionnelle.
• Expérience dans le domaine du service à la clientèle, savoir agir avec tact et diplomatie.
• Avoir le désir de connaître de nouveaux produits et services en fonction des besoins de la clientèle.

Exigences

• Expérience pertinente dans le domaine du service à la clientèle.
• Baccalauréat, ou expérience équivalente.

Atouts:

• Diplôme universitaire en fiscalité, comptabilité, finance, gestion.
• Diplôme du cours dimpôt de H&R Block
• Intérêt pour la fiscalité.
• Connaissances en matière d’impôt sur le revenu des entreprises (T2/CO-17) et /ou des fiducies (T3/TP-646).

Lutilisation du masculin est choisie pour des fins de lisibilité; il inclut le féminin et nest pas discriminatoire. Seules les candidatures retenues seront contactées.______________________________________________________________________________Department: DT Tax and AccountingWork from home 100 %Title: Tax Support Agent - Contractual positions for Tax season / Work from homeDuties and responsibilities:

• Provide taxation support to clients by telephone and email for our various tax software for Professionnals and Consumers
• Apply active listening skills to diffuse a potentially tense customer interaction.
• Apply company policy and procedures to resolve routine customer issues.
• Log orders from customers who would like to purchase our products.
• Participate in software quality control testing.
• Write standard answers for frequently asked questions (FAQ).
• Determine recurrent issues coming from our different clients and inform the supervisor.

Job qualifications:

• Good knowledge of income tax.
• Bilingualism (French and English) is an asset.
• Demonstrated ability to work collaboratively and cross-functionally.
• Strong time management skills and ability to manage multiple priorities.
• Ability to perform well under pressure.
• Good communication (verbal & written).
• Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems.
• Team player with a flexible attitude and approach.
• Customer service orientation and experience, with proven success in customer support and relationship management.
• Willingness to learn additional products and services as needed to meet client demand.

Education and/or experience:

• Minimum of 1 year of relevant work experience in customer service.
• Bachelor’s Degree or equivalent experience.

Assets:

• University degree in taxation or related field (accounting, finance, administration).
• H & R Block tax course graduate.
• Good knowledge of the accounting cycle and/or experience in an accounting office.
• Interest for taxation.
• Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646).

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