Application Production Support Specialist - Jobs in Montréal, QC

Job Description

APPLICATION PRODUCTION SUPPORT SPECIALIST (JOB NUMBER: IT-081022-SB-001)At BNP Paribas Canada, it is our employees which make the difference... Our 75 nationalities are part of our diversity!Do you like challenges, a structured framework, the prospect of optimizing and innovating You are known for your originality and want a certain freedom to think while sharing your knowledge and ideas... Come help us contribute to the growth of our Canadian platform!You will benefit amongst other things from:

• Access to social volunteer and recreational programs, via our many Employee Resource Groups (ERGs)
• Opportunities for career development through active internal mobility and our innovative training program: Canada Academy
• A brand new workspace, flexible, comfortable and easily adaptable to your needs: remote work opportunities, standing desks, innovation lab., open meeting rooms and spaces

DEPARTMENT OVERVIEWThe team is part of a global support group to manage daily risk production for credit bureaus, rates and FX exchanges; Including early-of-day risk, actual commercial risk and PnL explains. There are over 1,000 users of the system.The support team is in constant communication with developers, traders, intermediary teams and support teams aligned to the office. The environment in which we work can be noisy, with frequent and sometimes stressful interruptions. With such a demanding environment, a high level of flexibility, patience and confidence is required. The role can be very rewarding, but it will require a high level of commitment to get started quickly.The team works closely with its global counterparts, providing support 24/7 [including on call and weekend] and you should be involved in the rotation of escalating office hours (evenings, weekends and public holidays).The business line is state-of-the-art and highly dynamic and we operate in an environment that is responsive to their changing needs.Team members have the opportunity to broaden their understanding of GM activity and how the front office functions. It is also possible to learn the different technologies used.MISSION AND OBJECTIVES

• Provide technical and functional support for 2 Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm) rotating between team members one week out of three.
• Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP Paribas.

MAIN RESPONSIBILITIES

• Provide technical and functional support to business users, mainly in North America, but also worldwide.
• Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
• Diagnoze and resolve data processing problems
• Support technical and business analysts in defining application production problems.
• Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support.
• Participate in disaster recovery trials (evening and weekend work).
• Support changes in production environments (evening and weekend work).
• Work with the development team and suppliers to provide temporary solutions and upgrade application platform software.
• Analyze and improve existing procedures and tasks.
• Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications.
• Analyze and suggest improvements to our current production monitoring and warning process.
• Maintain existing production-related procedures, processes and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.

KEY SKILLS AND QUALIFICATIONSTRAINING AND OCCUPATIONAL EXPERIENCETechnical and functional support experience in an environment in contact with clientsESSENTIAL SPECIFIC REQUIREMENTSAround 5 years of practice in a production environment, preferable in the financial fieldGood technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessaryKnowledge of scripting languagesExcellent written and oral communication skillsAnalytical, documentation and problem solving skillsGood organizational skills; concern for customer serviceExperience in the financial domainLanguage: French/EnglishSKILLS AND BEHAVIOURSKnowledge of Unix and LinuxAbility to work in teams and take initiative** Only selected applications that meet the requirements of the role will be contacted **About BNP ParibasWith more than 200,000 employees in 72 countries, the Group serves nearly 32 million individual customers and 850,000 professionals, entrepreneurs, SMEs and large companies. BNP Paribas is a leading bank in the euro zone and a leading international banking player.Did you know In 2019, BNP Paribas named World’s Best Bank for Corporate Responsibility 2019About BNP Paribas in CanadaWith more than 900 employees, BNP Paribas Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.Primary Location: CA-QC-MontréalJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-timeQuick Apply

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