Application Support - Jobs in MontrÃ©al

Need an immediate contract for an experienced Application Support Analyst12 Month ContractHybrid- OnsiteMAIN RESPONSIBILITIES

Manage daily operations requests for assistance and oversee the help desk activity
Ensure issues are identified, tracked, reported on and resolved in a timely manner
Manage operations expectations effectively and participate to any task force required by operations if needed
Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
Prepare Test strategy, Test scenarios and test cases for the defects identified
Liaison and discussion with Australia teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
Work with external infrastructure, monitoring and DBA team to fix the incidents.
Ensure a smooth follow up of all technical processes (SCOM, workflow, batches...)
Understand the database concepts and provide extractions to users whenever required
Participate to the night support of the application and undertake the appropriate actions â€“ both functional and technical
Closely follow up of all generated logs (SCOM, batches) and alerts and monitor the flows dashboards
Ensures presence, monitoring and checks during application rollouts and DR exercises.
Ensure excellent Communication, reporting and escalation as and when needed.

IT Governance

Responsible and accountable to strictly and consistently adhere to CIB2S NAR IT Governance policies and procedures â€“ Incident management, Vendor management and change management

KEY SKILLS AND QUALIFICATIONS

Bachelorâ€™s degree required; advanced degree considered a plus.
Minimum 6 years financial industry experience with an emphasis on Custody activity
Prior business analysis experience in an application support environment
Experience with PL/SQL developer
Familiarity with SSIS / SSRS, SCOM, Sailpoint, ServiceNow and Jira.
Experience in Custodian Industry is a must.
Prior experience working on Hiportfolio application is a strong plus.
Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures
Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
Good written and spoken English is a must.
Strong Corporate Actions/Tax knowledge in Australia Market is a major plus
Overall General IT knowledge is a must
French/English

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