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Application Support Analyst - Jobs in Montréal, QC

Resourznet Consulting
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Roles and Responsibilities: We are looking for a talented Application Support Analyst. This is a permanent position. The work is hybrid and the applicant must live in the Montreal area. Beautiful technologies and nice challenge are waiting for you. The responsibilities of a programmer analyst include:

  • Supporting contribution, trading and position tracking software for foreign exchange, interest rate and credit, and equity markets.
  • Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
  • Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.
  • Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.
  • Establish, document and share procedures and practices for our team
  • Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
  • Communicate with users in connection with application failures
  • Liaise with teams from New York, Paris, Hong Kong
  • Understand the regulated environment and the constraints of client activity
  • Perform post-deployment testing of new releases (quality assurance)
  • Process queries and ad hoc queries of users search data
  • Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
  • Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
  • Respect internal standards, standards and IT processes ( ITIL )
  • Timely communication of project production and status to the client and IT management.
  • Effective oral and written communication with the various audiences and at the appropriate levels.
  • Collaboration with development teams (NY / Paris) for the management of new versions
  • Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
  • Effectively manage the Customer relationship with the end user community
Minimum Requirements:
  • 3+ years of experience as a support and operation Analyst
  • Experience in SQL
  • Experience in Linux
  • Experience in Shell
  • Experience in Oracle
Job Types: Permanent, Full-timePay: $100,000.00-$120,000.00 per yearBenefits:
  • Dental care
  • Employee assistance program
  • Flextime
  • Paid time off
  • Vision care
Flexible language requirement:
  • French not required
Schedule:
  • 8 hour shift
Ability to commute/relocate:
  • Montréal, QC: reliably commute or plan to relocate before starting work (required)
Experience:
  • Application Support: 3 years (preferred)
  • Linux: 3 years (preferred)
  • Oracle: 3 years (preferred)
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