Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Associate, Client Support - Jobs in Montréal, QC

Medfar
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionMEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy).Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.Job DescriptionWhy join MEDFAR (QC)

  • Progression within the role and company;
  • Performance-based bonuses to all employees;
  • You decide where you want to work! Remote work or the possibility of coming to our offices;
  • Three weeks of vacation in the first year;
  • Generous group insurance coverage from day 1;
  • Social and sports activities;
  • Dynamic and multicultural work environment;
  • Our office in Montreal (QC) is accessible by public transportation and is within walking distance of the Peel and Bonaventure metro stations.
What should you expect from this jobAs a Customer Support Associate, you will support users of our software, MYLE. Your contribution to the customer support team will have a direct and significant impact on the satisfaction of our customers. Reporting to the Director of Client Services, you will join a multidisciplinary team whose mandate is to help our clients when they encounter technical problems.In addition, as part of our support team, you will learn the intricacies of MYLE and be equipped to grow within the company in any direction you choose. Whether your interest is in customer success, sales, product management, R&D or something else, many MEDFARians have grown up starting here and we want you to be the next!We have an in-house training and development plan in place to ensure that you can achieve your goals. Heres what progression and growth in role and responsibilities look like (your compensation evolves as well!) :Associate, Client Support (0-6 months)
  • Master tools and processes
  • Handle simple emails
  • Handle phone calls during peak periods
Specialist, Customer Support (L1) (6-12 months)
  • Apply the learning acquired as a Customer Support Associate
  • Handle complex emails
  • Handle phone calls
Customer Support Specialist (L2) (12+ months)
  • Handle complex and level emails
  • Handle phone calls
  • Participate in the development of technical documents to enrich the knowledge bank
  • Contribute to the training of new Customer Support Associates (N1)
Qualifications
  • Bilingual in French and English, both verbally and in writing;
  • Technology savvy, with the ability to learn and effectively use new technological tools;
  • Willingness to work full-time on a rotating schedule;
  • Willing to prove themselves by being resourceful and finding solutions even when there is no clear path;
  • Be committed to continuous growth and learning;
  • Reside and have legal authorization to work in Canada.
Working conditions:
  • Flexible hours: Shifts are scheduled between 7:30 am and 10:00 pm. Night shift (on a voluntary basis) is on-call and a night premium is provided when scheduled to work this shift;
  • Permanent full-time position (40 hours per week) throughout the training period (2-3 months). Possibility of part-time work thereafter.
Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Associate, Client Support Related Jobs

© 2021 HireJobsCanada All Rights Reserved