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Aviseur technique - Jobs in Montréal, QC

Ford Lincoln Gabriel
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

General Summary:Assists customers with repair and scheduled maintenance service requests. Helps to ensure the vehicle is fixed right the first time by accurately documenting the customer concern on the repair order. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.Principal Duties and Responsibilities:

  • Greets all customers promptly; provides timely professional service.
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
  • Estimates cost and completion time/settles customer accounts.
  • Communicates with customer about status of work.
  • Coordinates activities to ensure repair work is fixed right the first time and completed on time.
  • Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
  • Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
  • Meets or exceeds goals for add-on sales. * Delivers the right car in perfect condition every time.
  • Follows up with the customer to ensure complete customer satisfaction.
Additional Duties and Responsibilities:
  • Identifies repeat customers and treats them accordingly.
  • Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
  • Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
  • Documents repair order changes.
  • Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
  • Promptly addresses and resolves customer viewpoint and service follow-up issues.
Type demploi : Temps plein, PermanentSalaire : 50 000,00$ à 70 000,00$ par anAvantages :
  • Assurance Dentaire
  • Assurance Invalidité
  • Assurance Maladie Complémentaire
  • Assurance Vie
  • Régime de retraite
  • Stationnement sur place
Horaires de travail :
  • 8 Heures
  • Du Lundi au Vendredi
Types de paie supplémentaire :
  • Commissions
Lieu du poste : Un seul lieu de travailQuick Apply
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