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Business Help Desk Specialist III - Jobs in Montréal, QC

TELUS
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Location:Montreal, Quebec, CA Rimouski, Quebec, CA Toronto, ON, CAReq ID: 28749Jobs by Category: Contact CentreJob Function: Customer ServiceStatus: Full TimeSchedule: RegularDescriptionThe Business Help Desk Specialist III is a call centre position where you are directly responsible for assisting our business customers with their issues, either through troubleshooting and resolving or triage to assign their issue to the appropriate team.Responsibilities:

  • Providing world-class support for business customers in a call centre environment
  • Using provided documentation and training to perform support of:
  • Voice related products
  • Data and network related products
  • Computers
  • Email
  • Mobile devices
  • Telephony systems
  • Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles
Good to know :
  • Salary at $26.73/Hr
QualificationsRequired skills:
  • Fluent in both official languages (oral and written)
  • Ability to apply documented process and ask probing questions that are directly related to the customer’s products and services
  • Summarize steps taken in incident log
  • Strong communication skills
  • Accountability and ownership
Please note:This is a 24/7 call center, with shift work - you may be asked to work days or nights, holidays or weekends.Quick Apply
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