Computer Technician - Level 1 - Jobs in Montréal, QC

Job Description

Company DescriptionLife at LapsAt Laps, we’re on a journey to change the way people buy and consume products, and this can’t be achieved by one person alone. That’s why we’re building a team of people who aren’t satisfied with the status quo.People who are actively looking to contribute to a culture of change and growth in the sports industry.People who want to be surrounded and supported by the best teammates.Are you one of those peopleHop on, our journey is about to start.Job DescriptionThe OpportunityIn the large IT team, in close collaboration with Vincent Huet (system administrator), the IT technician will provide 1st level support to Laps users mainly in the Montreal office. Of course, the candidate will be called upon to collaborate on special projects, depending on his/her availability, skills and interests.Main Missions

• Respond effectively to user support requests
• Play a leading role in the relocation and/or setup of computer rooms and servers
• Participate in the current SharePoint migration
• Contribute to the integration of Golfbidder in the UK on our corporate infrastructure

Responsabilities

• Prepare all necessary equipment and accesses when employees arrive or leave, in collaboration with managers and the TCC team
• Install, test, configure, maintain and repair computer hardware, software, operating systems and the corporate network
• Prepare documentation and schematics for computer and office equipment, in collaboration with the current system administrator
• Write and maintain documentation related to technical procedures, when required
• Be a resource person for all Microsoft 365 applications
• Provide support for the telephone system, including the call center
• Troubleshoot and resolve incidents and problems related to users and IT infrastructures, on site or remotely, including computers, servers, virtualizations, cell phones, printers, etc.
• Respond to alerts, sometimes after hours, when necessary
• Manage and maintain an inventory of computer and telephony supplies
• Participate in IT security and compliance audits, when required
• At the request of the immediate supervisor, management or other members of the close team, perform any other tasks related to the IT department

QualificationsYour Profile :

• College diploma in computer technology or equivalent (any other relevant training will be considered an asset)
• Experience and/or passion and interest in computers and new technologies
• Be comfortable in a support role and have a sense of service
• Mature, autonomous and responsible
• Bilingualism
• Excellent knowledge of Active Directory and related services (GPO, DNS, DHCP, etc.)
• Very good knowledge of networking (firewall, switch, router, WiFi), Microsoft365 products, Atlassian products
• Ability to exercise good judgment, integrity and honesty
• Ability to protect the confidentiality of information
• Versatility, resourcefulness, autonomy
• Ability to keep up with new technologies
• Possess a class 5 drivers license and have access to a vehicle

Additional InformationWhat we offerIndependence in your role: your work ins’t judged by the number of hours our punch in, but rather by the impact that you haveA stimulating work environment in a rapidly growing organization.The best of both worlds: all the perks of teamwork within the office (when it will be covidly possible) and the flexibility of working from home.The benefits of a group insurance program, unlimited vacation days and employee discounts on our products.Most importantly, passionate colleagues who have your back & will inspire you to put your best foot forward.Quick Apply

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