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Customer Service Agent - Roadside Assistance - work from home - Montréal - Jobs in Montréal, QC

Randstad
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Are you looking for a customer service position that offers telecommuting 4 days a week and flexibility in your work scheduleDo you want to work for a company that offers full benefits and cares about its employeesHeres an offer you dont want to miss!This world-renowned company is looking for a bilingual Roadside Assistance Agent who will be responsible for responding to customer inquiries over the phone. As an Assistance Advisor, you will be the first point of contact with insured customers.Assistance calls can be for example, towing, battery boost, flat tire change, gas delivery, door unlocking, etc.The calls are never the same, which is what makes the job so entertaining!In this position, it is very important to provide quality customer service by listening to customers on the phone and helping them. You will be responsible for arranging assistance to solve their problems, no matter what the customers needs may be.Roadside Assistance AgentPermanent position - full time 37.5 hours per weekLocation: Telecommuting 4 days out of 5 + one day per week at the office (Wednesday) Office location: Downtown Montreal near McGill metroSchedule: You must be available Monday to Sunday from 7am to midnight.Schedules will vary depending on the seniority of the agentsAdvantagesBenefits offered:- Tele work 4 days out of 5 - 1 day in the office

  • Permanent position with full benefits
- Free health coverage (individual plan) - for other plans such as single parent, couple, family it is paid.- 3 weeks paid vacation if full time - part time pro rata
  • 1 day of birthday leave.
  • 5 days of sick leave.
  • Employee Assistance Program
  • Salary 19$ per hour
  • Flexible schedule
- Accessible by public transportation - Metro Mcgill
  • 3 weeks vacation
  • Full paid training for 3 weeks
  • Pension fund
ResponsibilitiesDaily duties will include:
  • Answer calls and provide quality customer service
  • Assist customers on the phone and respond to their requests immediately
  • Request customer and vehicle information, identify problem, research customer location
  • Implement assistance solutions
Create a follow-up file and make the necessary notes in the computer systemQualificationsSkills required:
  • Bilingual (English, French) spoken and written
  • Experience in face to face or telephone customer service (call center experience is a plus!)
  • Be able to travel to McGill Metro on Wednesdays
  • Be a team player and part of a great team
  • Be available Monday to Sunday for a schedule that can vary between 7am and midnight
SummaryIf you are interested in this position, please send us your updated resume to melissa.bertrand@randstad.ca with the subject line "Roadside Assistance Position - Montreal" OR apply directly onlineWe look forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canadas workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.Quick Apply
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