Ecommerce Project Manager - Jobs in Montréal, QC

Job Description

Company DescriptionEmployment Type: Full-timeLocation: CanadaAre you a talented Ecommerce Project Manager with a passion for client communicationsAs an Ecommerce project manager, you will be responsible for planning, managing, organizing, and controlling several projects at a time. You will be the gatekeeper to change requests, warden of scope, and chief of client communications. When talking with clients you must be firm but fair whilst ensuring that developers have the necessary materials & direction in order to meet their goals and deadlines.Job Description

• Uncover customer needs and proactively recommend solutions to solve short-term and long-term business problems
• Lead project success by developing a global understanding of the project, establishing and creating a vision, clear project plans, including milestones and key deliverables
• Break down problems into manageable pieces, apply data, customer insights and creativity to develop well-reasoned recommendations and solutions
• Manage customer expectations at the outset and throughout the entirety of the project to ensure success and an excellent customer journey
• Artfully apply discovery and communication skills to help customers see when their requests may have negative implications for the overall project success and outcomes
• Elevate customer satisfaction by enhancing visibility of project deliverables and ensuring clarity of roles and responsibilities for all stakeholders
• Orchestrate inputs and contributions of the project team to optimize results
• Report on leading project health indicators to help enable the optimization of schedule, scope and budget
• Champion a customer focused culture, creatively solving problems to exceed expectations while remaining within project scope and budget
• Drive the team to succeed and own the outcome for all project deliverables
• Act as the primary point of contact for customers to ensure a streamlined approach to coordination and service delivery
• Proactively communicate with customers and stakeholders throughout the project to maximize alignment and ensure synchronicity, thereby avoiding customers being surprised by shifts or changes at any point in the journey.
• Holistically understand the customers’ goals and objectives. When a customer requests changes, understand and communicate the implications of these changes in a way that articulates implications to the project budget and timeline while also maintaining a high level of customer service and understanding
• Co-develop, with customers the frequency and style of communication to foster a sense of partnership and joint ownership for the project. Establish parameters for how to share “unwelcome information” in a way that preserves the customer relationship
• Mitigate project risks by using effective tools and processes. Collaborate with customers to proactively identify potential risks and developed mutually agreed upon strategies to manage these risks
• Process change requests delicately with applied risk management while demonstrating value
• Being able to push back on clients, propose and prescribe alternatives that still demonstrate a value-match to their needs, when their requests may be endangering the projects timeline or budget, while still providing with reassurance and excellent customer experience
• Create and maintain necessary project documentation such as the project charter and requirements.
• Provide weekly project reports for both the clients and upper management.
• Accountable for the project scope, time, cost, risk, quality, communication, procurement and workforce.
• Actively learn and develop your skills and work toward helping to coach junior team members.
• Coordination of project team and sub-team activities.
• Contribute to internal projects, planning discussions, and process improvement.

Qualifications

• 3 to 4 years of relevant work experience in e-commerce (a must).
• Technical background and understanding of code.
• Strong understanding of the software development lifecycle process.
• Excellent written & verbal communication skills.
• Great sense of teamwork.
• Interest & willingness to manage a team of developers.
• Strong self-management practices with attention to detail.
• The ability to manage multiple projects with strict deadlines and remain calm under pressure.
• Demonstrated commitment to personal and professional growth.

Bonus Points for...

• Shopify experience.
• Full of life, driving change and inspiring to others.
• Excellent verbal/written communication skills and be able to present information to all levels of the organization.
• Capacity to set clear objectives, measure progress, and achieve results.
• Bilingual (spoken French & English).
• Hobbies & a sense of humor!

Additional InformationWho we areDiff is a full-service e-commerce agency that provides brands and retailers with end-to-end solutions to accelerate their growth. As one of the worlds top Shopify Plus Partners, our team creates best-in-class, award-winning brand experiences and robust e-commerce operations strategies.In addition to an award-winning portfolio, we’re also proud of our distinguished company culture. Ranked four years consecutively by Great Place to Work Canada, we are known for our inclusive values and a corporate culture that helps people reach their full potential. If you are curious about our culture, we invite you to visit our Glassdoor page to see what our people think of us! Our team is currently remote and can be found spread throughout Montreal, Toronto, and the USA.As Diff has continued to grow, our dedication to our company identity and values has grown too. There are a few things that all of us at Diff have in common:

• We believe that respect and collaboration are the key ingredients for shaping our success. To help foster collaboration we make a habit of open communication and compassion across all our teams!
• We are a group of accountable and creative people who aren’t afraid to do things differently and take ownership of our work.
• We’re always striving to create value and bring that little something extra to the table. We are in relentless pursuit of excellence and are proud of the work we do.

If these are values you identify with, we hope you’ll consider joining Diff!Our tech stack

• Sublime Text, RubyMine, or your IDE of choice
• Git w/ Bitbucket
• Shopify Admin
• AWS Console
• Terminal
• Jira
• Slack

Bells & whistlesWe foster a culture that encourages everyone to be their best selves. From our benefits package to the opportunities we provide for personal growth, we give our fellow differs the chance to evolve in a workplace that’s healthy, supportive, and fun.

• Medical, dental & life insurance!
• Hybrid work model – work from the home or the office at your preference
• Flex dollars to be used on anything you feel will increase your physical and mental well-being
• Access to Dialogue, a telemedicine application that gives easy access to nurses, physicians, therapists, nutritionists, etc.
• Cellphone and gym allowance
• MacBook Pro / Lenovo Thinkpad for business and personal use
• No dress code, but please wear pants :)

Please submit a copy of your CV along with a cover letter highlighting what resonates with you about this position and how you identify with Diff’s values. We are excited about the possibility of meeting you!Diff is an Equal Opportunity Employer.If you are curious about our culture we invite you to visit our Glassdoor page to see what our people think of us.

• 2022 Best Workplaces™ in Canada by Great Place to Work®
• 2020 Best Workplaces™ for Women
• 2020 Vega Canopus Awards Best User Experience and Best Ecommerce Experience
• 2020 Communicator Award of Excellence for Best Mobile user Experience
• 2020 Muse Platinum Awards Best User Experience

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