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Front Desk Agent ( Full Time) - Jobs in Montréal, QC

Hotel Saint Laurent Montreal
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to :Responsibilities

  • Always offer professional, friendly and kind service
  • Make room reservations by phone, fax and email and assign rooms;
  • Process all external and internal calls, either by redirecting calls or assisting the caller
  • Take charge of the correspondents request and monitor it according to hotel standards
  • Have a good knowledge of all services, especially reception, housekeeping, and technical maintenance
  • Serve as liaison for guests requiring information regarding all aspects of the hotel
  • Manipulate and distribute faxes, voicemails and written messages for internal and external customers
  • Attend people with special needs;
  • Have a thorough knowledge of the hotels emergency procedures
  • Follow department policies, procedures, and service standards
  • Writes various reports, letters and general correspondence;
  • Complaint management;
  • Follow all security policies
  • Other assigned functions
Requirements
  • Experience in customer service in Hospitality,
  • Bilingual English-French, a third language an asset;
  • Strong interpersonal skills and problem solving
  • customer service oriented attitude;
  • Must be flexible in time management;
  • Very responsible and reliable
  • Ability to work under pressure in a fast-paced environment
  • Ability to work consistently with other colleagues as part of a team
  • Ability to focus on customer needs, staying calm and courteous at all times
  • Must be minimally available on Saturdays, Sundays, holidays and another day during the week
  • Computer skills in Microsoft and Opera PMS would be an asset.
  • Must be available for day shift, evening and night shift (23:00 to 07:00)
Job Type: Full-timeSalary: $22.64-$23.67 per hourSchedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Every Weekend
  • Morning shift
  • Night shift
Work Location: One locationQuick Apply
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